Overview
The MSS Group (in partnership with RSK Group) is recruiting for a Key Account Manager to join the team based in Cardiff, UK. This is a full-time, permanent position. The MSS Group is a specialist provider of facilities, industrial and environmental services with expertise in hazardous, highly regulated and complex environments.
Key Responsibilities
* Client Relationship Management: Manage and develop assigned key accounts to strengthen client relationships and meet contractual obligations.
* Financial Oversight: Oversee the Profit & Loss (P&L) for assigned accounts, focusing on financial health and profitability.
* Operational Leadership: Ensure the effective delivery of services through daily management of site staff, meeting all commercial and financial targets.
* Client Meetings: Lead regular client meetings to maintain open communication, address issues, and align on project goals.
* Performance Monitoring: Track and report on operational and financial performance, providing updates to the Business Unit Lead and Senior Leadership.
Qualifications and Experience
* Experience in account management within a service-oriented industry.
* Strong customer focus with proven relationship management skills.
* Financial acumen with a history of meeting budget and revenue targets.
* Knowledge of health and safety regulations and operational best practices.
* Excellent communication and organizational abilities.
Salary and Benefits
* Salary sacrifice for purchase of electric vehicles
* Smart Health/digital GP service
* Permanent additional day’s annual leave for 5, 10 & 15 years – MSS
* Cycle to work scheme
* Wellbeing ambassadors – network of internal mental health first aiders
* Gym/lifestyle discounts
* Bereavement counselling
* Life assurance – 3 x annual salary payment for death in service
About Us & Equal Opportunities
RSK Group is an equal opportunities employer. Based in Cardiff, Wales, we are a 500-strong company of skilled professionals operating in regulated environments, providing industrial and commercial cleaning, waste management, asbestos removal, water treatment and security services, in addition to asbestos consultancy and retrofit work. We are committed to fostering an inclusive workplace that welcomes individuals from all backgrounds, experiences, and perspectives, and to providing workplace adjustments to support flexibility.
We actively encourage applications from candidates of all genders, races, ethnicities, ages, neurotypes, religions or beliefs, sexual orientations, and those with disabilities.
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