Technical Support Engineer * Excellent opportunity for a motivated IT professional to join a thriving UK-based Managed Services Provider delivering premium Cloud and IT solutions. * Full-time, permanent role with a mix of project work, escalated support, and infrastructure management. * Competitive salary and performance-based bonus, with company phone, laptop, training, and career development opportunities. * Immediate start preferred - candidates with short notice periods are strongly encouraged to apply. * To apply, please email oliver.light@searchability.com Who are the client? Our client is a dynamic Managed Cloud Services provider that has grown rapidly over the past decade. Known for delivering exceptional support to businesses across a wide range of sectors, they take pride in offering a personalised, high-performance IT experience. With over 400 clients, a team-first philosophy, and a strong culture of innovation and development, they continue to lead the way in tailored IT and cloud services. What will you be doing? This hands-on role suits a proven 2nd Line Support Technician ready to step up into a more senior, varied position. You'll act as a key escalation point for technical issues, contribute to infrastructure maintenance, and play a leading role in project work and customer onboarding. You'll also help guide junior team members and improve internal systems and documentation. A mix of support, engineering, and leadership responsibilities ensures no two days are the same. What will you need? * Minimum of 3 years' experience in an MSP or similar technical environment * Strong knowledge of Microsoft technologies (Windows Server, Active Directory, Microsoft 365, Entra, Exchange Online, Teams) * Experience with Hyper-V, VMware * Good understanding of networking (VPNs, firewalls, switches, broadband, DNS) * Familiarity with backup and recovery technologies * Excellent troubleshooting skills and a passion for technology * Strong communication skills - verbal and written * Well-organised, detail-oriented, and comfortable with occasional paid overtime * A collaborative team player who thrives in a fast-paced environment What would be desirable? * Experience mentoring junior staff * Interest in contributing to process improvement and internal documentation * A proactive, learning-focused mindset To Apply… Please apply through this advert or email your CV directly to oliver.light@Searchability.com. By applying, you consent to your application being processed and submitted to the client for this vacancy only. KEY SKILLS - 2nd Line Support, 3rd Line Support, Windows Server, Microsoft 365, Hyper-V, VMware, Citrix, VPN, Firewalls, DNS, IT Support, MSP, Infrastructure, Troubleshooting, Customer Service, Project Delivery, Cloud Services