• Actively promote a positive and collaborative workplace culture that supports the Charity’s purpose of Making Life Better and i-care values to increase morale, productivity and performance. • Instruct and guide customers through courses and classes appropriate to their abilities of fitness and skill, including the necessary pre-planning; • Instruct and guide customers in accordance with National Governing Body guidelines of good practice in the sport; • Ensure a risk assessment is carried out prior to any activity, and appropriate precautions adopted to minimise unnecessary risk, including checks of any equipment to be used; • Ensure customers are made welcome to their activity, enjoy their activity, and have opportunity to seek individual advice and guidance concerning the ongoing practice of related activities; • Maintain registers, records and statistics of activities in line with established procedures; • Know and comply with the Normal Operating Procedure and Emergency Action Plan for any facility where activities are taking place; • Taking fees for customer activities and accounting for monies by adopting established procedures; • Setting up and tidying away of equipment. • Pursue continuous professional development and contribute to the continuous improvement High Life Highland as a whole. • Attend and undertake any training online or in person. • Aim to reduce wastage and uphold our environmental values of being as sustainable as possible in all tasks. • Assist and support other areas of High Life Highland with particular projects, training or in the event of holidays or sickness working cross-functionally across the Leisure team.