Overview
Our client is seeking a Customer Services Representative who is ready to dive into the world of life and pension policies, delivering top-notch service that puts their customers first.
Location: Norwich, England, United Kingdom
Responsibilities
* Handle a mix of inbound and outbound calls, emails, and written requests, aiming to resolve things first time and in the right way.
What we are looking for
* Minimum 6 months experience in a similar role
* Experience in speaking to customers about their life and pension policies, confidently, and with empathy. Taking ownership, making sure every customer feels heard and supported.
* Great communication skills and a natural ability to listen
* A calm, customer-focused approach, even when things get busy
* Strong attention to detail and a knack for getting things right first time
* Comfortable using computers and learning new systems
* A team player who is open to feedback and always looking to improve
Work pattern / Start date / Duration
* Work Pattern: Standard Business Hours
* Start Dates: ASAP
* Duration: Permanent
Seniority level
* Entry level
Employment type
* Full-time
Job function
* Customer Service
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