FANUC UK Limited Coventry, GB, CV7 9DR Duration: 6‑month temporary contract (full‑time), with possibility of permanent Location: UK, Coventry Reports to: Spare Parts Manager
Your core tasks will include
Spare Parts Quoting & Order Fulfilment
- Prepare accurate and timely spare parts quotations for UK & Ireland customers using the ERP system.
- Process spare parts and service‑related orders for UK & Ireland customers using the ERP system.
- Coordinate customer returns, repairs, invoicing and credit processes via ERP.
- Proactively monitor and manage open orders to ensure on‑time delivery.
- Expedite sales order backlog to maximise billing output.
Customer Service
- Maintain and build strong relationships with customers and suppliers to ensure satisfaction.
- Provide high‑quality, responsive customer service across all communication channels in line with SLAs.
E‑Store & Sales Initiatives
- Support customer engagement through the E‑Store strategy.
- Assist customer onboarding to the E‑Store digital platform.
- Collaborate with the European team to enhance transactional efficiency.
Inventory Control & Availability
- Monitor local stock levels and backorders, proactively addressing shortages or risks.
- Optimise inventory levels to meet customer demands.
Process Improvement / KPI’s / General
- Drive improvements in quoting, order processing and customer service processes.
- Ensure adherence to established processes, standards and SLAs.
- Assess and maintain clarity of SLAs, including terms and performance timelines and compliance.
- Track and report on key after‑sales performance KPIs.
- Work collaboratively across all departments to support business objectives.
- Any other related duties, as required by the Spare Parts Manager and within the scope of the job purpose, title of the post and its grading.
Your profile
Experience & Education
- Minimum 4 years’ experience in after‑sales or a similar role.
- Experience using ERP systems (ideally SAP S/4HANA & JD Edwards) & Microsoft 365 applications.
- Back‑office quoting experience in a technical or industrial B2B environment (desirable).
- Qualification in Business, Supply Chain, Engineering or a related field (or equivalent experience) preferable.
Skills
- Excellent communication skills with strong commercial awareness and a customer‑focused approach.
- An inquisitive mindset with a proactive and persistent approach to resolving customer and system‑based challenges, with the ability to prioritise effectively.
- Strong analytical and complex problem‑solving skills.
- Effective collaborator across cross‑functional teams.
- Adaptable and resilient, with the ability to perform under pressure and in a fast‑paced environment.
- Must possess a right‑to‑work document in the UK and be located within a 45‑minute travel time from the office, as this position requires on‑site presence. The role is based in Coventry.
Working time model: Full time Place of work: Office
