The essentials:
Role: Head of Housing
Status: Full time, permanent
Salary: TBD, depending on experience.
Start: TBD, dependent of notice period.
Base: London/ Manchester. We typically work 4 days in the office, 1 day from home.
Hours: 37.5 hours per week.
Benefits:
* 25 holiday days per year;
* 4 ‘Me Days’ per year (take a Me Day – focus on you);
* Team social events and trips;
* Wellness allowance of £35/70 per month to be used for gym, classes, physio or other wellness costs;
* Private healthcare with Vitality;
* Mintago financial platform;
* Drive Electric salary sacrifice;
* Enhanced maternity, paternity and parental leave;
* Employee referral scheme: £2,000 towards a getaway of your choice.
PPHA:
As part of HSPG, a leading social impact real estate company, PPHA is the Group’s Registered Provider. We partner with local authorities, housebuilders, and investors to create high-quality, affordable homes across Section 106, grant-funded Affordable Rent, and Shared Ownership.
Our mission is simple: to empower futures by giving families and first-time buyers the chance to find stability, security, and a place to call home. By 2030, we aim to deliver quality affordable homes for over 5,000 families. Strengthening communities and transforming lives along the way.
Core mission:
You will be responsible for ensuring all PPHA customers have an excellent, seamless, personal service from start to finish and that they feel like a valued, safe, important customer from all touch points with PPHA. You will deliver all operational and customer-focused landlord services to current and future PPHA residents, including Affordable Rent, Social Rent and Shared Ownership customers.
You will ensure that all regulatory requirements, health, safety and compliance and performance KPI’s are met. You will be responsible for the operational delivery of management services to our Shared Ownership customers and for overseeing the delivery of the housing management contract for PPHA customers by the current managing agents, primarily Pinnacle and Block Buddy. In doing so, you will ensure value for money and high-quality services are being delivered to customers.
You will develop relationships with local authorities, managing agents, block managers and our investor partners to implement relationship and stakeholder continuity, using your strong commercial acumen to creatively improve our communication channels, processes and overall strength of relationships.
Finally, you will ensure that the PPHA Board are well-informed regarding internal PPHA and HSPG performance, regulatory and governance requirements and customer engagement and relations.
Obsess: These points get you out of bed in the morning and keep you up at night! If you’re not obsessed with these, the role isn’t for you.
* Loves complex problems and enjoys solving them.
* Great process is your superpower – deliver the right result with the minimum amount of process.
* Governance - rigorous attention to meeting regulatory requirements and internal reporting.
* Advocacy – strongly represent the needs of PPHA customers
Excel: You are excellent at these areas: an expert.
* Building relationships at a human level, irrespective of someone’s role/seniority.
* Commercial acumen backed up by solid financial information gathering.
* Big-picture thinking: scan the horizon, understand the trends, ‘look around the corner’ for what’s coming next within the regulated industry.
Specific experience:
* Member of Chartered Institute of Housing (if not, why not?).
* 5+ years’ experience in affordable housing, preferably working at a senior level within a Housing Association.