Overview
TipTopJob West Yorkshire, England, United Kingdom
Location: Leeds HQ office based, 5 days per week
Salary: GBP 30,000 to GBP 35,000 per annum dependent on skills and experience
Job type: Full-time
About Build Concierge
At Build Concierge, we are redefining how businesses engage with their customers. Our AI-powered Customer Engagement Platform helps organisations cut down on heavy administration, automate everyday tasks and deliver exceptional service with ease. We are backed by more than GBP 4 million in investment and led by Martin Port, the founder of BigChange and Masternaut. We are a high-growth company with the drive and expertise to scale quickly.
We are at an exciting stage in our journey, with a talented and ambitious team already in place. We are building a workplace where innovation, collaboration and individual contribution are celebrated. This is your chance to join early, play a pivotal role in shaping customer success, and grow with a company on the rise.
About The Role
We are looking for a Customer Solutions Specialist to join our growing team. This role blends technical skill with strong people skills, helping our customers unlock the full value of our platform.
You will be hands-on with onboarding, guiding clients through setup and ensuring they feel supported from day one. You will work directly with customers to design workflows, support integrations and provide clear technical guidance on areas such as API calls and data handling. You will act as a trusted partner, listening, advising and ensuring our clients’ needs are met at every stage.
Day to day, you will collaborate closely with colleagues across Sales, Product and Engineering, ensuring customer feedback is acted upon and solutions are delivered quickly and effectively.
Responsibilities
* Lead onboarding for new clients, ensuring smooth implementation and adoption.
* Work with customers to design and optimise workflows tailored to their business.
* Provide technical support on integrations, including APIs, webhooks, authentication and data transformation (CSV/Excel).
* Deliver training sessions and create helpful resources to build customer confidence.
* Troubleshoot issues and liaise with Product and Engineering to resolve them quickly.
* Act as a customer advocate, sharing insights and ideas to shape product development.
The ideal candidate
* You will be someone who thrives on problem-solving, enjoys working with technology and takes pride in helping others succeed.
Ideally, You Will Bring
* Experience with workflow design or process mapping.
* Knowledge of APIs or system integrations.
* Strong analytical skills and an eye for detail.
* Excellent communication and relationship-building skills.
* A proactive, adaptable and curious approach to your work.
How to apply
Interested? If you feel that you possess the relevant skills and experience, apply now with your latest CV for this Customer Solutions Specialist opportunity.
INDLS
Job function
* Consulting
* Information Technology
* Sales
Industries
* Advertising Services
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