Salary: £25,000 - 25,000 per year Requirements: Strong communication and interpersonal skills Genuine interest in IT and technology Problem-solving mindset and attention to detail Ability to work well under pressure and manage multiple priorities Proactive attitude and willingness to learn Technology-related qualification (e.g., IT, Computer Science) is preferred Responsibilities: Provide first-line application support via phone, email, and ITSM tools, ensuring timely resolution within agreed SLAs. Troubleshoot a wide range of issues, from password resets and system guidance to more complex queries, including API-related problems. Triage and prioritise service requests and incidents, balancing routine tasks with advanced application queries. Support onboarding activities, including account setup and access permissions. Deliver excellent customer service through clear communication and professionalism. Collaborate with team members and escalate issues when necessary. Maintain and enhance knowledge base documentation for recurring queries. Build familiarity with the low-code platform to assist in troubleshooting and provide informed context for escalations. Act as a subject matter expert (SME) for the system, developing core knowledge of its functionality and processes. Technologies: API Support ITSM More: We are a growing organization located in Chelmsford, Essex, looking to expand our dynamic team. As a Product Support Analyst, you will work with cutting-edge technology platforms within the London Market Insurance sector, gaining valuable experience to build a successful IT career. This hybrid role allows you to work remotely most of the week while engaging with a supportive team environment. We offer a competitive salary of up to £25,000 and encourage eager individuals ready to embark on a tech career. last updated 5 week of 2026