IT Manager : Retail and Hospitality
Dorset, 3 days office (Hybrid)
To lead the digital transformation of a proud, innovative hospitality brand.
In a rare and exciting opportunity, were looking for an experienced IT Manager to take the reins of tech innovation across a state:of:the:art hospitality estate.
You will be the driving force behind the IT Team, responsible for maintaining and evolving IT systems, improving user support, and delivering transformational projects.
From day:to:day support to shaping long:term digital strategies, this role will touch every part of the business : from operations to front:of:house hospitality tech.
This is a great role to make a direct impact in a business that blends tradition with cutting:edge tech.
The role:
: Lead 2nd/3rd line technical support, maintain core systems (EPOS, ERP, CRM), and oversee infrastructure upgrades, cloud migrations, and service desk improvements.
: Manage digital menu updates, implement customer engagement and workforce platforms, and ensure smooth transitions of new systems into BAU.
: Drive the adoption of AI tools, chatbots, and automation to enhance user experience, boost efficiency, and enable smarter, data:driven decisions.
: Lead complex IT projects, manage change across departments, and ensure risk mitigation, compliance, and operational continuity.
: Define technical strategy, collaborate cross:functionally, and champion emerging hospitality technologies that align with business goals.
Experience:
: Proven leadership in IT or technical project management
: Deep experience with hospitality systems (EPOS, booking, CRM, etc.)
: Strong Microsoft Cloud 365 and virtualisation experience
: Excellent communication skills (technical and non:technical)
: Experience in change/project management and vendor relations
Technical Experience
: Cloud IaaS/SaaS
: Microsoft Power Platform, scripting, automation
: Cybersecurity awareness and compliance
: Digital storage, servers, workstations
: IT support desk and service management