Job overview
King’s College Hospital NHS Foundation Trust is recruiting an experienced Senior Telecommunications Engineer to join the existing team. This team is responsible for supporting the voice network infrastructure and end user telephony devices across all the Trust’s sites, mainly in south London both in and out of hours. It is a multi-site role, and you will be asked to work on any of the sites.
The Telecoms Team support a mix of more than 10,000 IPT and TDM extensions across 4 key voice switch locations and this includes support for Voicemail, ACD, Auto-attendant, Operator.
The vacancy is for 3 days a week.
Main duties of the job
The job holder will be able to diagnose and clear faults on telephone exchanges, external lines and internal cables to maintain the stability of the telephony infrastructure and pro-actively monitor complex and diverse systems to ensure this. Duties will include management of applications for voicemail, call logging and bleep / paging as well as the installation, allocation and activation of data and telephone outlets in any area within the Trust’s sites, ensuring adherence to agreed policy, procedure, and SLA.
Using experience and knowledge will enable the post holder to offer competent technical advice and assistance to user departments and departmental system managers and liaise with external companies concerning telecom issues and managing faults. This could include providers such as BT, Ascom, Mitel, Wavenet, C&W, Gamma, Netcall.
Supervision of engineers employed by the Trust and any 3rd party staff working on Trust communication equipment is part of the role, as is maintaining accurate records of all system configurations changes including installation and de-installation work, some of which will be highly complex,
Training of Trust Staff to set up and use intricate telephony applications, ACD groups, and writing documentation, such as SOPs, as required.
Mandatory 24/7 on-call is required as part of the team across multiple sites to diagnose and clear system faults either onsite or remotely as they occur, including liaising with 3rd parties out of hours.
Working for our organisation
The Trust provides a full range of local and specialist services across its five sites. The trust-wide strategy of Strong Roots, Global Reach is our Vision to be BOLD, Brilliant people, Outstanding care, Leaders in Research, Innovation and Education, Diversity, Equality and Inclusion at the heart of everything we do. By being person-centred, digitally-enabled, and focused on sustainability, we aim to take Team King’s to another level.
We are at a pivotal point in our history and we require individuals who are ready to join a highly professional team and make a real, lasting difference to our patients and our people.
King’s is committed to delivering Sustainable Healthcare for All via our Green Plan. In line with national Greener NHS ambitions, we have set net zero carbon targets of 2040 for our NHS Carbon Footprint and 2045 for our NHS Carbon Footprint Plus. Everyone’s contribution is required in order to meet the goals set out in our Green Plan and we encourage all staff to work responsibly, minimising their contributions to the Trust’s carbon emissions, waste and pollution wherever possible.