Digital Services Support Manager – Hertfordshire Fire and Rescue Service
We’re looking for a proactive and experienced IT Support Manager to join our team and play a pivotal role in managing IT operations, service delivery, and supplier relationships. This is a dynamic position that blends technical oversight, project management, and team leadership to ensure the smooth running of critical digital services across the organisation.
The role is a hybrid role that will include onsite attendance at our office in Stevenage on a weekly basis.
You will be responsible for:
* The day-to-day support of all applications, infrastructure and communications equipment
* Management of Service Desk, 2nd and 3rd line engineers
* Working and liaising with users, 3rd party providers, stakeholders and other team members to resolve technical issues and problems which have been escalated to you
* Creating technical designs and specifications
* Delivery of projects within timescales and within budget
* The Incidents and Problems process for Digital Services
* Being an active member of the Change Control Board, Service Reviews and Project meetings
You will also be required to provide out of hours escalation support to the out of hours engineers every other week.
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