Company Description
We believe in the power of ingenuity to build a positive human future.
As strategies, technologies, and innovation collide, we create opportunity from complexity.
Our teams of interdisciplinary experts combine innovative thinking and breakthrough technologies to progress further, faster. Our clients adapt and transform, and together we achieve enduring results.
We are over 4,000 strategists, innovators, designers, consultants, digital experts, scientists, engineers, and technologists. We have deep expertise in consumer and manufacturing, defence and security, energy and utilities, financial services, government and public services, health and life sciences, and transport.
Our teams operate globally from offices across the UK, Ireland, US, Nordics, and Netherlands.
PA. Bringing Ingenuity to Life.
Job Description
* Hybrid working - our approach is to be in the office or on client site a minimum of 2 days per week. The actual time and location will vary by role or assignment, including up to 5 days per week on a client site.
* Expected to spend at least 2 days a week in the Winchester office with some travel within the Hampshire area.
* This is a 6-month Fixed Term Contract.
Role Overview
We are seeking an Argenti Operations Facilitator, preferably with a Social Care or Health background, to handle receipt and processing of referrals in our busy care technology services. You will support the team in maintaining an efficient, responsive, high-quality service to Council staff and service users. This role offers an opportunity to improve outcomes and quality of life for vulnerable service users, their families, and carers nationwide.
Purpose of Role
To be part of an award-winning team responsible to the operations manager for the administration of the day-to-day operational service, ensuring efficiency and responsiveness to the needs of all Council staff and service users.
To work with potential referrers of care technology to support high-quality referrals that achieve better outcomes and quality of life for service users, their families, and carers. You will also ensure all records are kept accurately.
To serve as an ambassador for the Argenti partnership, representing the service positively at all times.
Key Responsibilities
* Manage daily administration of the Argenti Service Front-Desk, including receiving referrals, assessing appropriateness, and reviewing benefits.
* Assist in the smooth running of operations by managing inbox duties and telephone enquiries, providing efficient communication.
* Support referrers to make high-quality, 'right first time' referrals.
* Receive and resolve service queries from users, Care Managers, professionals, and external agencies efficiently.
* Handle enquiries and complaints in line with contract requirements, escalating complex issues to the Operations Manager.
* Support emergency responses when on duty and be available for contact if needed.
* Contribute to the Argenti Customer Feedback and Quality Assurance Programme, ensuring standards are met.
* Maintain accurate and timely records within Argenti systems and ensure data is entered into the Council’s care management system accurately.
* Adhere to health and safety regulations, the Council’s policies, Codes of Conduct, and the new approach to care technology.
Qualifications and Skills
* Proficiency in IT, including all basic Microsoft packages.
* Strong analytical skills to interpret data sets.
* Advanced Microsoft Excel skills, including data analysis, reports, pivot tables, lookups, and data validation.
* Excellent communication skills for engaging with clients and producing reports using PowerPoint and Word.
* Attention to detail and problem-solving abilities.
* Adaptability, resilience, and teamwork skills.
* Willingness to learn new skills.
We encourage applications from all suitable candidates and are committed to diversity and inclusion. If you need adjustments or accommodations during the recruitment process, please contact us at: recruitmentenquiries@paconsulting.com.
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