Job Description
Operations Manager
Location: London Gateway
Salary: £50,000 – £60,000 + senior benefits
Reporting to: General Manager
About the Business
We are a leading European logistics and transportation group, delivering integrated 3PL solutions across multiple markets. Privately owned and growing, London Gateway is a key strategic hub in our UK expansion, offering real influence and career progression.
The Role
We are seeking an experienced Operations Manager to take ownership of two major customer contracts, with essential experience in Groupage and Fashion logistics.
You will be responsible for Groupage, Fashion, Transport and Key Accounts for the London Gateway site, with scope to support additional UK locations as the business grows.
Key Responsibilities
Own operational and contractual performance
Lead on-site warehouse, admin, and customer service teams
Manage SLAs, KPIs, and customer relationships
Control operational costs and contract-level P&L performance
Ensure Health & Safety and operational compliance
Drive continuous improvement and efficiency initiatives
About You
3–5 years’ experience in logistics or 3PL operations
Proven Groupage and Fashion logistics experience (essential)
Strong customer-facing contract management and KPI/SLA experience
Confident people leader with a commercial mindset
Strong Excel and WMS experience
Profit and Loss responsibility
Salary & Benefits
£50,000 – £60,000 base salary
Company pension
Private healthcare
Life assurance
Fully funded European induction programme
Ongoing career development