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Admin Assistant for Facilities Managers - 12 month Fixed Term (APAA), London
Client:
Rapport Guest Services
Location:
London, United Kingdom
Job Category:
Other
EU work permit required: Yes
Job Reference:
249aeebfd62f
Job Views:
10
Posted:
28.04.2025
Expiry Date:
12.06.2025
Job Description:
Role Responsibilities
* Ensuring that the portfolio of stores consistently represents our brand through the most efficient use of resources with an emphasis on safety, security, and accessibility.
* Managing ticketing system (Service Channel), budgeting tool, compiling and analyzing reports, managing escalations and follow-up.
* Verifying if all routine and non-routine work is executed per approved quality, milestone, financial, and environmental requirements as well as in close communication and partnership with store, market, and global retail support leadership.
* Maintaining consistent market-level communications and ensuring timely information distribution.
* Providing market-level training to Operations teams, either virtually or in-person, on elements such as Service Channel, brand standards, vendor interactions, or daily audits.
* Overseeing Service Provider education, conducting business reviews, and overall management.
* Compiling reports, summaries, minutes, and data as needed.
* Preparing bid packs and briefs to inform and influence the execution of projects.
The Ideal Candidate
* Working knowledge and experience engaging with facilities responsibilities in a retail store environment.
* Ability to work well with others and create strong field and corporate relationships.
* Comfortable handling risk and uncertainty.
* Dedication to delivering consistent customer service internally and externally.
* Self-starter with exceptional time management skills and great attention to detail.
* Demonstrated ability to complete multiple tasks within tight deadlines.
* Uses rigorous logic and methods to solve difficult problems with effective solutions.
* Proficient in work order management tools such as Service Channel, along with Excel and Apple tools like Keynote, Numbers, and Pages.
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