Location and Contract
Retallack Resort & Spa, Cornwall
Seasonal – Fixed Term Contract
Salary: £13.01 per hour, paid weekly.
Overview
We want you to make our guests feel personally welcomed, cared for, and inspired to have their best holiday ever, from the moment they check in to the moment they leave.
About the Company
We are a dynamic and growing company, shaking up the Great British holiday. Retallack Resort and Spa is a luxury spa resort and a lively water sports hub, wrapped up in a stunning countryside location close to the North Cornish coast.
Role Summary
As Guest Services Team Leader, you will deliver delight when guests arrive and check in, help them whenever they need assistance, and handle complaints (rare) in the absence of the Guest Services Manager.
Responsibilities
Working as part of our slightly bonkers team of holiday heroes, reporting to the Guest Services Manager, you will support the Guest Services department.
You will spend much of your time with guests: meeting and greeting them, checking them in, making holiday bookings, and resolving complaints so they leave with a smile.
Help with duties that fall outside your direct scope if needed.
Work during evenings, weekends and bank holidays because holidays happen at holiday times.
Qualifications
Supervisory and customer service skills and experience are a must, preferably in the hospitality sector.
Confident, outgoing personality, outstanding organisational skills, and high resilience under pressure.
Comfortable with multi‑tasking, teamwork, and problem solving with initiative.
Ensure seamless changeover days; hold excellent communication skills across departments to resolve issues and pass on correct information.
Nice to have
* Experience of using booking systems, especially Parcvu
* Holiday park experience
Benefits
* Up to 50% discounts on Away Resorts holidays
* 20% on‑park discounts
* Team incentives
* Holiday Hero Menu – discounted meals on‑park
* Health & Wellbeing support
* Career development – nurturing talent and promoting from within
Equal Opportunity
Holiday Heroes come with all sorts of different super‑powers, and we welcome them all! We embrace diversity, inclusion and equal opportunities. We’ll never accept any form of discrimination and we’ll forever strive to make our people as unique as our product. Bring your whole self to work!
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