Graduate Customer Experience Account Manager Location: Hemel Hempstead Salary: £24,000 - £26,000 + Commission Hours: Monday Friday, 9am 5.30pm You will be part of the team that provides a remarkable service to our customers, and your key objective will be to establish relationships, identify opportunity and maximise customer retention, through office-based support and occasional face to face customer meetings Key Tasks: * Support your customer base by managing and exceeding expectations. * Identify and create opportunities that benefit your customers. * Making sure your customer retention is as impressive as the rest of our teams and be a contributor to our 99.5% retention rate. * Handle both incoming and outgoing customer sales and service calls. * Create and manage various cases through CRM. * Work through your call alerts, and check for signs of fraud.