Financial Planning Support
Purpose of the Role
To provide high-quality administrative support to Financial Planners and Directors, ensuring they are equipped with accurate and timely information for client meetings.
To maintain up-to-date client records and ensure adherence to internal systems and processes.
To mentor and support junior team members, fostering their development and enhancing team efficiency.
Key Responsibilities
Client Meeting Preparation
Compile and generate accurate client review packs and check packs as required.
Liaise with providers and third parties to gather timely and precise information.
Record Management
Maintain a clear audit trail for all client records, ensuring documents are correctly saved and named.
Regularly update internal systems and ensure all opportunities are accurately recorded.
Communication & Collaboration
Keep Financial Planners and team members informed of progress, escalating concerns or complaints promptly.
Conduct weekly review meetings with Financial Planners to discuss priorities and address any issues.
Client Meeting Support
Attend client meetings (2–3 times per year) to support Financial Planners, including presenting elements such as cashflow, with line manager approval.
Conduct pre- and post-meeting reviews, delegate tasks appropriately, and ensure meeting notes and actions are completed within two weeks.
Team Development
Mentor junior team members, delegating tasks that contribute to their growth and the team’s success.
New Business Processing
Complete due diligence for new business using the appropriate checklist.
Generate platform calculators to outline costs and raise any queries with your line manager.
Documentation & Compliance
Draft template suitability letters completing factual and free-type sections where possible.
Collaborate with Lead Support or Senior Financial Planner Support for guidance when needed.
Portfolio Management
Review and action cash weightings weekly in collaboration with the Financial Planner.
Process Management
Process client instructions using the appropriate advice flow, checklists, and IO event lists/tasks.
Professional Development
Maintain and update your talent development record ensuring objectives and training impacts are recorded.
Project Involvement
Participate in projects and specific tasks that support your professional growth and contribute to team objectives.