Job Description
IT Service Management AnalystLeek Wootton Permanent Contract Full Time Salary (£41,907.00 - £47,712.00) The closing date for this post is 12 noon on 16th SeptemberThose currently eligible on the redeployment register will be given prior consideration. The main purpose of the role is to the IT Service Management (ITSM) Analyst supports the delivery of stable, secure, and high-performing IT services by helping to embed and uphold ITIL-aligned governance across core service management processes. Operating under the direction of the IT Service Manager, this role ensures that operational activities are documented, compliant, and traceable, contributing to a well-governed and continuously improving service environment.The analyst plays a key role in facilitating structured process adherence across incident, problem, change, asset and configuration, and knowledge management domains. They support the preparation and follow-through of service reviews, helping to translate performance data and user feedback into actionable insights.
They also assist in business engagement efforts by maintaining a responsive line of communication with end users and stakeholders, helping to align IT services with the organisation's evolving needs. Main Responsibilities: Oversee incident and request SLA performance – providing data to support corrective actions during service reviews.Establish and maintai...