Job summary ABL Health, aims to provide high-quality, evidence-based nutritional care that is clinically and cost-effective. The service works with various health professionals, partner departments and organisations, including GP practices and other community services. You will join a new team comprising a Head of Service, nutritionists, therapists, exercise specialists and administrators. The post holder will work within the wider MDT of GPs, psychologists, dietitians, nutritionist, exercise specialists and healthy lifestyle advisors to provide administration support to the Children and Young Peoples Specialist Weight Management Single Point of Access referral service. Main duties of the job The post holder will provide comprehensive administrative support to a multidisciplinary weight management service, acting as part of the Single Point of Access team. Key responsibilities include managing referrals and service enquiries through multiple channels, coordinating appointment bookings, and maintaining accurate and confidential client records in line with data protection and safeguarding requirements. The role involves preparing correspondence, reports, and meeting documentation, taking and distributing minutes, and supporting service monitoring through data tracking and reporting. The post holder will liaise with health professionals, schools, local authorities, and community partners to promote the service and support engagement, as well as contribute to communications such as newsletters and promotional materials. Additional duties include supporting family engagement activities, assisting with event planning, processing administrative and financial tasks where required, and ensuring a high standard of customer service. The role requires effective use of IT systems and databases, a collaborative and flexible approach to team working, and a commitment to equality, diversity, inclusion, and continuous professional development. About us ABL is an exciting fast-paced, growing community health organisation. As an experienced, CQC registered, provider of community health services, we are passionate about delivering evidence based, innovative, effective and relevant health care services in partnership with individuals, communities and stakeholders. Job description Job responsibilities Role Purpose: To provide comprehensive administrative and engagement support to the Nottinghamshire Children and Young Peoples Specialist Weight Management Service. The postholder will play a vital role in ensuring smooth service delivery by coordinating administrative systems, maintaining accurate records, supporting communication with families and professionals, and helping drive engagement with children, young people, and families accessing the service. The role combines traditional administrative duties with a proactive focus on engagement supporting outreach, communications, and participation activities to promote positive experiences and improve service uptake. Duties and Responsibilities You will provide a range of administration duties for the service including patient and health professional letters, patient database updates, appointment bookings, taking telephone queries, liaising with health professionals and colleagues. You will be working as part of a large and friendly team of varied professions and you will be part of the Single Point of Access team which is responsible for all administration duties for the service including referrals into the varied tiered programmes via electronic database, telephone, website, text and email and coordinating multi-disciplinary team meetings with health professionals and internal colleagues. Key responsibilities will be: Administrative Duties Provide day-to-day administrative support to the multidisciplinary weight management team. Manage referrals and service enquiries, ensuring timely and professional communication with families and professionals. Maintain accurate and confidential client records and databases in line with data protection and safeguarding policies. Schedule appointments, meetings, and clinics, ensuring appropriate coordination between families, clinicians, and community partners. Prepare correspondence, reports, and documentation as required. Support the monitoring and reporting of service activity, outcomes, and feedback. Assist with financial and resource administration, including ordering materials and processing invoices, (where applicable). Take meeting minutes, type and distribute as required Engagement and Communication Support engagement activities aimed at improving access, participation, and retention of children, young people, and families in the service. Liaise with schools, local authorities, community organisations, and health partners to promote awareness of the service. Contribute to the development and distribution of newsletters, promotional materials, and social media content (as appropriate). Gather and collate feedback from service users to support continuous improvement. Assist in planning and delivering family engagement sessions, events, or workshops. Maintain positive relationships with service users, ensuring that communication is welcoming, inclusive, and child/family-centred. General Work collaboratively as part of a multidisciplinary team, demonstrating flexibility and initiative. Uphold confidentiality, data protection, and safeguarding principles at all times. Participate in supervision, training, and professional development as required. Support equality, diversity, and inclusion in all aspects of service delivery. To use IT systems, including excel and word to exchange information. Use word processing, spreadsheet and in-house database. Flexibility to cover colleagues annual leave, sickness etc. Be able to encourage and assess client`s readiness for specific behaviour change Skills and Competencies Required Be an experienced administrator use to working in a health and/or community setting Experienced working with Microsoft Office and database systems Positive and proactive working at pace with multiple tasks Adept in communication; positive and welcoming communication style with all patients, health professionals and colleagues Build strong relationships; good team player happy to work as part of a team and work independently on own tasks Quality driven; you naturally seek high standards and actively seek to improve them. Value and remain open to new ideas and perspectives. Passion for helping and supporting children and young people to actively improve their health and wellbeing, through engagement with our services Job description Job responsibilities Role Purpose: To provide comprehensive administrative and engagement support to the Nottinghamshire Children and Young Peoples Specialist Weight Management Service. The postholder will play a vital role in ensuring smooth service delivery by coordinating administrative systems, maintaining accurate records, supporting communication with families and professionals, and helping drive engagement with children, young people, and families accessing the service. The role combines traditional administrative duties with a proactive focus on engagement supporting outreach, communications, and participation activities to promote positive experiences and improve service uptake. Duties and Responsibilities You will provide a range of administration duties for the service including patient and health professional letters, patient database updates, appointment bookings, taking telephone queries, liaising with health professionals and colleagues. You will be working as part of a large and friendly team of varied professions and you will be part of the Single Point of Access team which is responsible for all administration duties for the service including referrals into the varied tiered programmes via electronic database, telephone, website, text and email and coordinating multi-disciplinary team meetings with health professionals and internal colleagues. Key responsibilities will be: Administrative Duties Provide day-to-day administrative support to the multidisciplinary weight management team. Manage referrals and service enquiries, ensuring timely and professional communication with families and professionals. Maintain accurate and confidential client records and databases in line with data protection and safeguarding policies. Schedule appointments, meetings, and clinics, ensuring appropriate coordination between families, clinicians, and community partners. Prepare correspondence, reports, and documentation as required. Support the monitoring and reporting of service activity, outcomes, and feedback. Assist with financial and resource administration, including ordering materials and processing invoices, (where applicable). Take meeting minutes, type and distribute as required Engagement and Communication Support engagement activities aimed at improving access, participation, and retention of children, young people, and families in the service. Liaise with schools, local authorities, community organisations, and health partners to promote awareness of the service. Contribute to the development and distribution of newsletters, promotional materials, and social media content (as appropriate). Gather and collate feedback from service users to support continuous improvement. Assist in planning and delivering family engagement sessions, events, or workshops. Maintain positive relationships with service users, ensuring that communication is welcoming, inclusive, and child/family-centred. General Work collaboratively as part of a multidisciplinary team, demonstrating flexibility and initiative. Uphold confidentiality, data protection, and safeguarding principles at all times. Participate in supervision, training, and professional development as required. Support equality, diversity, and inclusion in all aspects of service delivery. To use IT systems, including excel and word to exchange information. Use word processing, spreadsheet and in-house database. Flexibility to cover colleagues annual leave, sickness etc. Be able to encourage and assess client`s readiness for specific behaviour change Skills and Competencies Required Be an experienced administrator use to working in a health and/or community setting Experienced working with Microsoft Office and database systems Positive and proactive working at pace with multiple tasks Adept in communication; positive and welcoming communication style with all patients, health professionals and colleagues Build strong relationships; good team player happy to work as part of a team and work independently on own tasks Quality driven; you naturally seek high standards and actively seek to improve them. Value and remain open to new ideas and perspectives. Passion for helping and supporting children and young people to actively improve their health and wellbeing, through engagement with our services Person Specification Qualifications Essential GCSE/O Level in Maths and English or equivalent NVQ 2 level in a relevant subject or equivalent level of qualification or significant equivalent previous proven experience. Desirable NVQ 3 level in a relevant subject Qualification in customer service, engagement, or communication Experience Essential Demonstrable experience in an administration role Experience of working in a team environment Experience of stakeholder and health professional engagement and communication. Experience with databases and IT softwares Desirable Experience in minute taking for meetings Experience in a health care setting e.g. Community health provider, GP Practice, Hospital Experience in health, social care, or community-based settings Experience supporting engagement, participation, or outreach project Person Specification Qualifications Essential GCSE/O Level in Maths and English or equivalent NVQ 2 level in a relevant subject or equivalent level of qualification or significant equivalent previous proven experience. Desirable NVQ 3 level in a relevant subject Qualification in customer service, engagement, or communication Experience Essential Demonstrable experience in an administration role Experience of working in a team environment Experience of stakeholder and health professional engagement and communication. Experience with databases and IT softwares Desirable Experience in minute taking for meetings Experience in a health care setting e.g. Community health provider, GP Practice, Hospital Experience in health, social care, or community-based settings Experience supporting engagement, participation, or outreach project Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions. Employer details Employer name ABL Health Ltd Address 7 Birch House, Ransom Wood Business Park Mansfield NG21 0HJ Employer's website