Motor Engineer – Solus – an Aviva company
Northwich, England, United Kingdom
Solus Aviva Motor Engineers preserve consistency and the very best customer service across our market‑leading business and our strategic partners. Our world‑class insurance business requires a knowledgeable and skilled engineer to take our claims to the next level of customer service and customer expectations.
Engineering team responsibilities include:
• Inspect and estimate motor claim damage using state‑of‑the‑art technology for approval of repairs to our Approved Repairer Network or Customer Nominated Repairers in a timely and cost‑effective manner.
• Monitor repairer performance and build relationships, identifying areas for improvement.
Field Motor Engineer will be based in Stoke-on-Trent or Staffordshire and commute to sites, with frequent travel required across the region.
Qualifications
* Member of IMI, IRTE, ATA, VDA, or working towards membership.
* Motor claims knowledge and basic understanding of insurance principles.
* Good working knowledge of computerised damage estimating systems, including Audatex.
* Excellent spoken and written communication skills.
* Accuracy, attention to detail, and a positive, self‑confident approach when dealing with customers.
* Empathy, tact, assertiveness, and diplomacy.
* Ability to work well under pressure, meet deadlines, and take initiative.
* PC literate with good administrative skills.
* Capacity to take on increased ownership and responsibility when needed.
Benefits
* Competitive salary based on location, skills, experience, and qualifications.
* Bonus opportunity tied to performance and overall success.
* Company pension scheme with employer contributions.
* 33 days holiday (including bank holidays), with the option to buy or sell up to 5 days.
* Up to 40% discount on Aviva products and other retailer discounts.
* Aviva Save As You Earn scheme.
* Parental and carer’s leave.
* Well‑being support, including Group Income Protection and 24/7 GP access.
We guarantee an interview for disabled applicants meeting the minimum criteria—just email us after applying to let us know.
Ready to join us? Apply online today, and our team will be in touch within 14 days.
At Solus, we value inclusivity and welcome all applicants. If you’re excited but don’t tick every box, we encourage you to apply—your unique skills might be just what we need.
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