Overview
Join to apply for the Client Success Manager role at Thornley Groves Estate Agents.
Location: Vimto Gardens, Manchester. We are part of Lomond, a UK property group. This role focuses on enhancing tenant, landlord, and client satisfaction, reducing churn, and supporting portfolio growth.
What is in it for you
* Health & Wellbeing - Access to a smart spending app with discounts at 900+ retailers, wellbeing resources, free counselling, and a Virtual GP service.
* Learning & Development - Funded qualifications and over 90 in-house training programmes.
* Holidays & Enhanced Leave - Up to 28 days’ holiday plus bank holidays, birthday off, option to buy extra days, and enhanced family-friendly leave (Neonatal, maternity, paternity, adoption & IVF).
* Lifestyle Perks - Cycle2Work scheme, Smart Tech scheme, celebrations for long service.
* Security & Support - Life assurance cover.
Role responsibilities
* Conduct exit interviews with departing landlords to understand pain points and create win-back opportunities.
* Track landlord and tenant churn rates, identify trends and risks early.
* Prepare retention reports for senior leadership.
* Collaborate with finance and lettings teams to forecast the impact of retention.
* Design and implement strategies to improve renewal rates for leases and contracts.
* Identify landlords who have given notice or shown dissatisfaction and implement tailored retention strategies.
* Proactively engage with landlords through regular reviews and portfolio performance updates.
What we are looking for
* Experience in property/lettings management, landlord relations, or client retention within the property sector is essential.
* Strong relationship management and negotiation skills.
* Ability to de-escalate issues and win back landlord confidence.
* Commercial awareness of lettings market dynamics and landlord motivations.
Additional information
At Thornley Groves, diversity and inclusion are central. We welcome applicants from all backgrounds and are committed to an inclusive and accessible recruitment process. If you require adjustments or support during the application or interview stage, please let us know.
Join us and experience a workplace that truly values you.
Seniority level
* Entry level
Employment type
* Full-time
Job function
* Other
#J-18808-Ljbffr