2nd Line Support Engineer | MSP | Preston, UK | Full Time
About the Role
We are working with a fast-growing Managed Service Provider based in Preston, known for their technical expertise, collaborative culture and commitment to delivering high-quality IT support to a diverse client base.
They are looking for a 2nd Line Support Engineer to join their busy service desk team. This is a fantastic opportunity for someone looking to develop their career in a dynamic MSP environment, with a clear and supported pathway into 3rd Line.
The Role
You will provide advanced technical support to end users, handling escalated tickets from 1st Line and resolving issues across a broad Microsoft and virtualisation stack. You'll work to SLA targets, maintain accurate ticket documentation and escalate complex issues to the 3rd Line team where required.
Key Responsibilities: