Job Title: Parts / Aftersales Advisor
Location: Budgen Motors, Shrewsbury, Featherbed Lane, SY14NN
Job Type: Full-time
About Us
Budgen Motors is a trusted name in Shrewsbury, representing leading automotive brands and delivering exceptional customer service. We pride ourselves on professionalism, attention to detail, and a friendly approach. We are now looking for an enthusiastic and customer-focused Parts / Aftersales Advisor to join our successful team.
The Role
As a Parts / Aftersales Advisor, you will play a key role in supporting both our workshop and retail customers. You'll ensure that all parts are ordered, stocked, and supplied efficiently while delivering excellent service and advice.
Key Responsibilities:
* Provide an outstanding service to retail and trade customers, both in person and over the phone.
* Identify, source, and supply the correct parts to workshop technicians and customers.
* Process orders, invoices, and returns accurately.
* Maintain stock control, including checking deliveries and ensuring parts are stored correctly.
* Build strong working relationships with colleagues, customers, and suppliers.
* Support the smooth running of the parts department by assisting with general administration and logistics.
About You
We're looking for someone who is:
* Experienced in a Parts Advisor role (franchise dealership experience desirable, but not essential).
* Customer-focused with excellent communication skills.
* Organised, accurate, and able to work efficiently under pressure.
* IT literate with good attention to detail.
* A team player with a positive, proactive attitude.
What We Offer
* A competitive salary (dependent on experience).
* Bonus opportunities.
* 22 days holiday plus bank holidays.
* Staff discounts on products and services.
* Ongoing manufacturer and in-house training to support your career development.
* A friendly and supportive working environment within a well-established dealership.
How to Apply
If you are passionate about delivering excellent customer service and want to be part of a forward-thinking dealership, we'd love to hear from you. Please apply with your CV and a covering letter.
Job Type: Full-time
Pay: £27,000.00 per year
Benefits:
* Company pension
* Employee discount
* Referral programme
Education:
* GCSE or equivalent (preferred)
Licence/Certification:
* Driving Licence (preferred)
Work Location: In person