BusinessSupportOfficer MarleyisattheforefrontofinnovationintheUKStructuralWarrantyInsurancesector,whereweprovideclaimsmanagementandlossadjustingservicestoinsurerclientsandourcustomerswhomaybeexperiencingadefectwiththeirhome. Establishedin2013,wehaveofficesinShrewsbury,LondonandCheltenhamandaregoingthroughaperiodofgrowthtomeettheneedsofourexpandingclientbaseanddevelopmentofnewservices. JobLocation: Cheltenham JobType: Fulltime(MondayFriday) TheRole: ReportingtotheDepartmentManager,youwillprovideadministrativesupportservicestovariousareasofthebusinessincluding(butnotlimitedto)Operations,Finance,ClaimsHandling,RecoveriesandComplaints.Inthisroleyouwillhaveopportunitytoworkwitharangeofcolleaguesindifferentdepartmentsandbuildknowledgeandexpertiseinavariedrangeofadministrativesupportfunctions. KeyActivities: Supportcolleaguesinvariousdepartmentswitharangeofadministrativetasks.Theseinclude(butarenotlimitedto): Settingupclaimsfiles. Handlingandredirectinginboundtelephonecalls. Distributinginboundpost. Answeringqueriesandprovidinginformationtocolleagueswithintheteamsyouaresupporting. UpdatingtheClaimsManagementPortalSystem. Collatingandorganisingdata. Filingofpaperandelectronicdocuments. Compilinginvoicedata. Processingpayments. Processingandrecordinginvoices. Reconcilingclientaccounts. Handlingpaymentqueriesordiscrepancies. AssistingwithVATreturns,HMRCqueriesandaudits. Financialreporting. Updatingclientinformationonthedatabase. Productionofpaymentpacksforweeklypaymentruns. Generaladministrativetasksasrequired. Supportingcontinuousimprovementactivitiessuchascomplaintsroutecauseanalysisandaudit. Provideexcellentcustomerserviceandmaintainpositiverelationshipswithinternalandexternalstakeholders. Participateinanyinternalorexternaltrainingasrequired,includingCIIqualifications.Thecompanywillcoverthecostofalltrainingfeesbutreservestherighttoclaimbacksomeorallthecostsshouldyouleavethecompanywithinacertaintimeframe(asstipulatedinyourcontractofemployment). Abidebyallrelevantlegalrequirements,industryguidelinesandcompanystandards. Activelyparticipateinteamdiscussionstohighlightissuesandpromotegrouplearning. PerformothertasksasreasonablyrequiredbyLineManagersorSeniorManagement. SkillsandExperiencerequired: Proventrackrecordinanofficeadministrationrole.Experienceofinsuranceorfinancialservicessectordesirable. StrongITskills,includingMSWord,Excel,OutlookandTeams.ExperienceofClaimsManagementPortalSystemspreferredbutnotexpected(trainingoncompanysystemwillbegiven). Strongverbalandwrittencommunicationskills. Confidentinusingthetelephone. Excellentinterpersonalskills.Abletoquicklybuildpositiveandeffectiverelationships. Willingtoaskquestionsandseekassistancewhenrequired. Wellorganisedwithexcellenttimemanagementskills.Abletomultitaskeffectivelytomeetvaryingdeadlines. Excellentattentiontodetailandhighlevelsofaccuracy. Teamplayer. Confidentworkingindependentlyunderinstruction. Abletodevelopanunderstandingoftheprocesseswithintheorganisationandsupportthewiderteamasrequired. EducatedtoA-Levelorequivalentstandard,withGCSEEnglishLanguagegrade5/Corequivalent. Benefits: Enhancedcompanypension. Cycletoworkscheme. LifeInsurance(followingsuccessfulcompletionofprobationaryperiod). PrivateMedicalInsurance(followingsuccessfulcompletionofprobationaryperiod). Flexibleworking. EVchargingpoints.(whereavailable) EmployeeAssistanceProgramme. Freegymmembership(PureGym).