Part-Time Care Navigator | £12.25 - £12.40/hr | Immediate Start
All potential candidates should read through the following details of this job with care before making an application.
A friendly and patient-focused GP practice is seeking an enthusiastic and motivated Part-Time Care Navigator to join their expanding team in Poole. They are looking for someone with excellent customer service skills, strong IT knowledge, and a passion for helping patients access the right care at the right time.
Role Details:
* Hours: 34 hours per week (1 slot available)
* Salary: £12.25 - £12.40/hr
* Contract Type: Permanent, Part-Time
* Location: Poole
Key Responsibilities:
* Triaging and signposting patients to the appropriate services
* Identifying serious cases and escalating to the clinical team
* Booking and managing appointments promptly and accurately
* Building strong working relationships with clinical and admin staff
* Engaging with patients via phone and messaging with empathy
* Supporting care planning and reducing unnecessary hospital admissions
About You:
* GCSEs in Maths and English (or equivalent)
* Minimum 1 year’s experience in a customer service role
* Confident using MS Word, Excel, and Outlook
* Previous NHS experience is a plus but not essential
* Able to work with empathy, accuracy, and initiative
This is a fantastic opportunity to join a welcoming, patient-centred practice where your contribution will be truly valued.
Ready to make the move?
Contact Roberto Orlandi for more details or to apply!
0203 962 5634
roberto.o@healthiipeople.com