Job Title: German Customer Service Team Leader
Location: Hybrid - Office location St Neots, Cambridgeshire.
Successful International company are looking for German speaking Customer Service Team Leader. Fluent German Customer Service Team Leader is required to deliver the highest levels of service excellence and positively contribute to achieving the highest quality customer care. Serving the German market, the German Customer Service Team Leader will manage a German Team providing expert customer support by building and development of customer relationships with German customers as well as interpreting sometimes complex queries, initiating the appropriate action, and ensuring effective resolution of all requests.
The Customer Service Team Leader is required to:
* Motivate and support the team, coaching and Develop a High Performing Team
* Lead a Team of Customer Care Administrators
* Carry out various channel quality reviews and help your team develop using a coaching approach.
* Conduct regular 1-1s and performance reviews
* At peak times, take calls and handle customer enquiries.
* Develop product and process knowledge to continue providing excellent customer service.
The Customer Service Team Leader Candidate Profile:
* Previous Team Leader/Supervisor experience
* Fluent in spoken and written German and English.
* Positive and engaging communication skills.
* Flexible Coaching & feedback skills.
* Effective Change Leadership / Ability to prioritise a varied workload.
* Take ownership and drive Team Engagement
Customer Service Team Leader Hours and Days: 2-week rotational shift: Week 1: Monday to Friday, 09:45 to 18:00 Week 2: Monday, Tuesday, Wednesday, Friday and Saturday, 11:45 to 20:00