Customer Service Specialist – Engineering - £32,000 to £36,000 + Bonus and Benefits Melbreck Technical are working with a leading designer and manufacturer of specialist equipment, based in North Devon in Ilfracombe. If you are an ambitious professional, with a great eye for detail, excellent customer facing skills and looking to join a business where you can make a big impact, then this is for you. Customer Service Specialist - Main responsibilities: Manage ticket process to support on time delivery of customer orders. Liaise with stakeholders and communicate all relevant activities related to managed accounts; escalate as required. To ensure that strategic orders & travel packs are processed, and orders acknowledged quickly. To monitor strategic order progress & communicate to stakeholders. To provide reports on strategic order progress. Actively look for ways in which service to strategic accounts can be improved. Customer Service Specialist – Candidate Requirements: Excellent written & verbal communication skills. Empathetic / customer focused personality. Interpersonal skills / teamwork & collaboration. Effective time management / prioritisation of tasks. Attention to detail. Process driven. Able to balance customer requirements and needs of the business. Willingness to learn new skills & to adapt to constant change. Microsoft Word & Excel. Customer Service Spec...