ABOUT THE ROLE
As a Customer Assistant in one of our John Lewis shops, you'll ensure our difference is felt through outstanding customer service and exceptional in-store experiences that our competitors cannot match.
Alongside great service, you'll maintain high shop standards through displays, stock availability, and cleanliness. Knowing your customers allows you to provide the best service and build lifelong loyalty to our brand.
Key Responsibilities
* Deliver engaging and inspirational customer service at every stage of the customer journey.
* Use your product knowledge and sales training to drive sales and increase profits.
* Proactively acknowledge and understand customer needs, resolving queries effectively.
* Support the wider team with till support, stock replenishment, price ticketing, and shop-keeping tasks.
* Identify areas for improvement and implement solutions.
* Assist in protecting profits through accurate stock counts.
Essential Skills/Experience
* Basic IT literacy.
* Strong communication skills.
Desirable Skills/Experience
* Experience in a customer-facing role (training provided).
* Merchandising and product display experience.
For more information about this role, copy and paste this link into your browser: https://embed.wirewax.com/8063665
Closing Date: August 18, 2025
Pay: £12.40 Hourly
Contract Type: Temporary
Hours of Work: Varied hours, full and part-time, across seven days between 07:00-20:10, including early starts, late finishes, evenings, and weekends.
Job Level: Partnership Level 10
Location: Horsham (John Lewis & Partners), Albion Way, Horsham, West Sussex, RH12 1LP
About the Partnership
We’re the largest employee-owned business in the UK, home to John Lewis and Waitrose. We’re driven by our purpose to build a happier world, continuously innovating and diversifying. As Partners, we share ownership, responsibility, and the rewards, working together with kindness and respect.
Important Points
Some roles require pre-employment vetting, including DBS checks. Apply promptly as vacancies may close early. We support flexible working arrangements to promote work-life balance; discuss options during your interview.
#J-18808-Ljbffr