Overview
Job Title: Desktop Support Manager
Salary: £40,000-£48,000 - open to discussions based on experience
Location: Belfast
Contract: Permanent, full-time
Work Pattern: Standard operational hours - hybrid working arrangements
What's in it for you?
* Competitive salary package
* Comprehensive health and well-being benefits
* Opportunities for professional development
* Flexible working arrangements
Join a globally recognised financial technology business at the forefront of digital transformation and enterprise infrastructure. Working within a collaborative engineering team, you'll gain exposure to modern desktop, cloud, and workplace technologies while supporting large-scale global operations in a fast-paced, innovative environment.
Key Responsibilities
* Lead and manage day-to-day End User Services operations, ensuring high-quality support across all business functions.
* Oversee desktop support, end-user applications, mobile technologies, and hardware services in line with SLAs.
* Ensure incidents, requests, changes, and problems are managed in line with ITIL/ITSM best practices.
* Drive continuous improvement initiatives, including automation, tooling enhancements, and innovation programmes.
* Coordinate local technology projects, office support activities, and regional service delivery initiatives.
Essential Experience & Skills
* Proven leadership experience within End User / Desktop Support environments.
* Strong technical knowledge of Windows environments, Microsoft Office, Active Directory, SCCM/App-V, and end-user hardware.
* Experience working in large, fast-paced, business-critical organisations.
* Strong understanding of ITIL-aligned service management processes.
* Excellent stakeholder management, communication, and customer service skills.
Desirable Experience
* Experience within financial services, investment banking, or trading environments.
* Exposure to front-office or broking user support.
* Experience with service automation and process improvement initiatives.
* Involvement in regional or global IT projects and technology rollouts.
Why choose VANRATH?
Partnering with VANRATH gives you access to exclusive IT opportunities, expert market insight and tailored career guidance. We take a consultative approach; offering honest advice, interview preparation and direct access to hiring managers- ensuring a smooth process and the best possible role fit aligned to your skills and long-term goals.
For further information on this role, or any other IT job in Northern Ireland, apply via the link or contact me on niall.hay@vanrath.com for a confidential chat.
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