Location
Cambridge, Fenland, Peterborough & Huntingdon – primary locations Cambridge & Huntingdon. Countywide travel essential.
Position Overview
Senior Administrator – OPAC Administration Services, supporting the countywide Diabetes service. Fast‑paced, innovative and high‑profile service.
Key Responsibilities
* Line Management: Provide leadership, guidance and support to a team of Administrators.
* Supervisions & Appraisals: Conduct regular supervisions and appraisals to ensure high performance and staff development.
* Operational Management: Lead day‑to‑day operational workload for your team, ensuring tasks are completed efficiently.
* Senior Administration Support: Provide senior administrative support to the countywide Podiatry service, ensuring an effective, efficient and streamlined service.
* Liaison: Collaborate with leadership teams, clinicians and service users to maintain smooth operations and address any issues promptly.
* Oversee a team of Administrators, Assistant Administrators, Referral Coordinators and Call Handlers.
* Lead and manage the operational workload for both yourself and your team.
* Conduct supervisions and appraisals in accordance with Trust policy.
* Ensure compliance with mandatory training for the team.
* Manage and prioritise conflicting tasks.
* Provide senior administrative support to Clinicians and Clinical Leads.
* Process and manage all incoming referrals.
* Manage the service email accounts.
* Offer administrative support to manage waiting lists, caseloads and patient pathways.
* Implement clinic and appointment changes as necessary.
* Maintain up‑to‑date records on both internal and external systems.
* Create and send service correspondence via post and email to patients and external third‑party organisations.
* Manage service communication materials and channels.
* Act as the first point of contact for patients.
* Provide general administrative support for the service.
* Handle additional and ad‑hoc tasks as directed by the Admin and Clinical Leads.
* Support communication with colleagues and users of the service through negotiation, influencing, listening and understanding.
* Be aware of the Trust’s Incident reporting systems in line with the Health and Safety and Risk policy requirements.
* Support managers and clinical staff with all aspects of the recruitment of clinical staff in line with the processes and policies and to ensure that newly appointed staff undergo their local Trust induction.
Qualifications & Experience
* Proven track record in administration.
* Strong leadership skills and ability to manage a high‑demand workload.
Equal Opportunities & Sponsorship
* As an equal opportunities employer, we encourage applications from all sectors of the community, particularly from under‑represented groups including people with long‑term conditions, members of ethnic minority and LGBTQ+ communities.
* Regrettably, we cannot offer sponsorship for all our job roles. Applications that cannot be sponsored will be rejected.
Additional Information
* Our clinical teams deliver many NHS services including children's, adult and older people's mental health, forensic and specialist mental health, learning disabilities, primary care and liaison psychiatry, substance misuse, social care and research and development.
* For further information on CPFT, please visit our website at www.cpft.nhs.uk.
This advert closes on Monday 10 Nov 2025.
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