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* Are you a BACP registered member?
* Have you completed 150 hours or more?
* Have you got a degree in counselling or a level 4 diploma?
* Have you got 12 months counselling experience?
Are you passionate about supporting individuals in their mental health journey? Do you thrive in providing empathetic and effective counselling services? We have an exciting opportunity for counsellors to join an award-winning client based in Manchester or Hinckley!
As a counsellor, you will play a crucial role in providing confidential counselling services to employees facing personal or work-related challenges. Your expertise will contribute to enhancing employee well-being and organizational productivity!
If you’re dedicated to making a positive impact through counselling and possess the skills to empower individuals to overcome obstacles, we want to hear from you. Apply now to be a part of a dynamic team of counsellors!
THE OPPORTUNITY
This is a once-in-a-career opportunity for an exceptional counselling professional to join a truly service-led business, the industry-leading EAP and OH provider & Sunday Times ‘Best Places to Work’ organisation. With an unrivalled track record of strong year-on-year growth of its subscription model business, My client supports over 70,000 organisations and 13 million lives across the UK & Ireland. Part of a Global Business Group, with 14 operating companies and a group turnover of circa £400m, there is substantial financial backing for further expansion, including acquisition and international development. This represents an unparalleled career advancement opportunity for the exceptional individual. My client has been recognized as The North West’s Top 100 Best Companies to work for and Top 10 Best Companies to Work for in Health & Social Care.
THE ROLE
You will provide immediate emotional support and guidance to callers on the 24/7 helpline – completing clinical assessments and signposting appropriately. You will conduct risk assessments and work in line with the BACP code of ethics, ensuring the highest level of service and support is provided to callers. The role may also include allocated time for structured video counselling, which can be counted towards BACP accreditation.
DAY-TO-DAY RESPONSIBILITIES
* To provide an efficient and effective telephone counselling service to all callers
* To answer all calls within 8 seconds and triage to determine the most appropriate support, demonstrating a thorough understanding of the company’s products (e.g., counselling support, legal advice, medical helpline)
* To work with a variety of individuals and presenting issues, including distressed and at-risk callers
* Provide “in the moment support” using a Solution Focused approach, aiming for one-call resolution
* To record accurate information on the company’s database
* Conduct full clinical assessments to identify the most appropriate support
* Manage risk effectively according to company policies
* Undertake training and utilize skills such as trauma work, suicide prevention, clinical assessment, safeguarding
* Meet and exceed individual and team KPIs
* Manage call backs, queues, and ensure service availability
* Respond to web enquiries and emails promptly
* Maintain an active caseload of video clients, including online CBT and Power to Recover clients
* Always provide excellent customer service
WHAT YOU BRING TO THE TEAM
* Minimum diploma level 4 in Counselling & at least 150 counselling hours
* Membership of BACP or equivalent
* Excellent communication and customer service skills
* Strong organizational skills and ability to multitask
* Motivation to meet deadlines and targets
* High computer literacy
* Experience with telephony and CRM systems
* Experience handling safeguarding concerns and suicidal ideation
BENEFITS
* 25 days’ holiday plus bank holidays
* Day off on your birthday
* Cash plan for you and your children
* Holiday increases after 2 and 5 years of service
* Contractual sick pay
* Private medical insurance after 5 years
* Pension and life insurance
* Increased pension contributions after 5 and 7 years
* Holiday bonus after 3 years
* Profit share scheme
* Season ticket loan, cycle to work scheme
* Access to Employee Assistance Programme
* Free Monday breakfast and social events
* Company incentives and discount schemes
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