The Role
As an Assistant Property Manager, you will be a key member of our Estate Management team, helping to ensure that our communities are well-maintained and efficiently run. You will support day-to-day operations by engaging with residents, coordinating maintenance and repair efforts, and maintaining accurate records and systems. Your role will contribute directly to creating a positive experience for our clients.
This role comes with fantastic career growth opportunities, including the chance to step into a Property Manager position within our team in just 12 to 18 months.
What You’ll Be Doing
* Customer Service Be the first point of contact for residents, handling queries, resolving issues, and keeping communication clear, friendly, and professional.
* Data Management Keep our property management system (Qube) fully up-to-date, ensuring all information is accurate and organized.
* Maintenance Coordinator When something needs fixing, you’re the one to make it happen. Liaise with contractors, manage works orders, and ensure everything is done on time and to a high standard.
* Health & Safety Ensure all health & safety legislation and company policies are strictly followed, keeping our estates safe and compliant.
* Financial Help manage budgets, issue purchase orders, and assist with financial reporting to ensure costs stay under control.
About You
* You’re passionate about delivering excellent customer service and enjoy building relationships with residents and clients.
* You’re a natural multitasker, able to manage your time and juggle tasks efficiently.
* You’ve got experience with systems like databases (Qube knowledge is a bonus) and are confident using Microsoft Office.
* You communicate clearly and professionally - whether over the phone, in writing, or face-to-face.
* You’ve got experience working with contractors and managing reactive maintenance (if not, you’re ready to learn fast!).
What You’ll Bring
* A proactive, solutions-oriented mindset - you approach challenges with optimism and a focus on finding effective resolutions.
* Strong attention to detail - you consistently deliver high-quality work.
* A collaborative spirit - you thrive in a team environment and take pride in contributing to shared goals.
Qualifications & Experience
* A good standard of education is essential.
* Property qualifications (e.g., IRPM Part 1) would be an advantage but not essential.
* Previous experience in customer service and contractor management is desirable.
Why Work with Us?
* Great Team Environment You’ll be part of a friendly, supportive team that works hard and has fun along the way.
* Growth Opportunities We believe in helping our people grow. With extensive training and development, you’ll have plenty of opportunities to advance your career.
* Competitive Salary & Perks We offer a competitive salary, benefits, and a positive workplace culture where your contributions are valued.
Encore operates a hybrid working model, for this role the requirement is 2 days in the office, 2 days from home and 1 day on site.
The salary for this role is £30,000 per annum.
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