Service Designer Digital Transformation
B2B Portal
A global Telecoms client is undertaking a major transformation of a long-standing B2B customer portal. This role will focus on the transformation of this legacy system to meet the needs and demands of todays customers. Youll not only identify opportunities for improvement but also make actionable recommendations and see them through to delivery.
Key Responsibilities:
* Leading on service design and business analysis activities for the B2B customer portal transformation
* Reviewing legacy processes and proposing innovative, practical improvements
* Acting as a trusted advisor to stakeholders, guiding them on what to do and how to approach this type of digital/software transformation
* Collaborating across business and technical teams to ensure solutions meet both customer and business needs
* Driving continuous improvement to deliver a seamless and modern customer experience
What were looking for
1. Strong Business Analysis background, with progression into Service Design
2. Experience in digital/software transformation within Telecoms
3. Previous experience with a major telco is highly desirable
4. Proven ability to influence, manage, and engage stakeholders at ...