Overview
Join to apply for the Medical Receptionist/Administrator Modern Apprentice role at Scottish Apprenticeships
This is an entry level position intended for a recent school or college leaver looking to start in the world of work. A friendly and progressive GP Practice with a reputation for excellent person-centred care and innovative working is expanding their administration team and require a Receptionist/Administration Apprentice to work on a rotational full-time basis (early, middle and late shifts). Shifts will be between 7.30am-6pm, Monday to Friday.
The practice serves approximately 8,000 patients and is located within easy commute from the centre of Edinburgh with good road and rail links.
This is an exciting, varied and fast paced role with tasks including reception and telephone cover, prescription administration, patient record summarising, audio typing, document workflow management, dealing with medical reports, and more.
Responsibilities
* Processing requests for appointments and prescription requests
* Answering incoming phone calls, transferring calls or dealing with the caller\'s request appropriately
* Effectively signposting patients to the appropriate healthcare professional depending on the presenting condition
* Initiating contact with and responding to requests from patients, team members and external agencies
* Administration of patient records
* Inputting data into the patient\'s healthcare records as necessary
* Managing all queries as necessary in an efficient manner
* Carrying out system searches as requested
* Maintaining a clean, tidy, effective working area at all times
* Monitoring and maintaining the reception area and notice boards
* Supporting all clinical staff with general tasks as requested
* Monitoring of stationery supplies
* Contribute ideas and suggestions to the smooth running of the reception and administrative functions
* Undertake a Level 6 SVQ in Business and Administration with support throughout
Qualifications
* National 5 qualifications - particularly in English, Mathematics and Business and Administration - desirable but not essential
* Proficient user of Microsoft Office packages
* Good communication and interpersonal skills
* Previous customer service experience desirable
* Enthusiasm and a \'can do\' attitude; willing to learn and work hard
* Ability to work well as part of a team
* Time management is key; you will be part of a busy GP Practice team and will have to manage your time between duties and SVQ work
* Ability to maintain confidentiality when working with sensitive information
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Job details
* Seniority level: Internship
* Employment type: Contract
* Job function: Health Care Provider
* Industries: Government Administration
Edinburgh, Scotland, United Kingdom
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