Job Description
* On site role based at Pulsant's Fareham data centre predominantly, with occassional travel to Pulsants other DCs in the Southern region.
* 12-hour shifts, 4 on 4 off. Days (6am 6pm) and nights (6pm-6am).
* Learn new skills via on the job and external training and company provided Udemy learning resources.
About PulsantPulsant is a leading UK digital infrastructure provider, offering innovative edge infrastructure solutions through our PlatformEdge. With 14 strategically located data centres and a dedicated team of around 300 professionals (with an average tenure of 7 years), we support around 700 clients services across the UK with critical cloud, connectivity, and compute services.The role:In this varied role, youll provide first-fix support on M&E and minor fabric repairs, oversee and coordinate contractors, and ensure all Health & Safety requirements are met to the highest standard. Youll deliver small project works both independently and as part of a team, while also offering technical guidance and supervision on larger tasks. With the ability to contribute to reports and audits for the management team, youll play a key part in keeping our operation running smoothly, safely, and efficiently.Key responsibilities:
* Deliver responsive, high-quality support to internal and external clients, consistently exceeding expectations
* Maintain accurate records, complete reports, and ensure timely updates across all systems
* Uphold strict health and safety, security, and compliance standards across the site and facilities
* Follow Pulsant processes, including incident escalation and access control procedures
* Monitor systems, environment, and M+E infrastructure
* Manage tickets efficiently, logging issues and providing timely, professional responses
* Support day-to-day site operations, ensuring security, integrity, and smooth functionality
* Perform preventative maintenance (PPM) and ensure facility upkeep and reliability
* Manage stock, assets, and critical spares within the data centre
* Escort and assist third-party vendors and engineers on site Contribute to infrastructure rollouts, migrations, decommissions, and refresh projects
* Capture and maintain accurate asset data, including photos and serial numbers for auditing and troubleshooting
* Involvement with testing and handover, and knowledge and understanding of any new M+E infrastructure installed monitoring the facility.
* Responsible for undertaking the duties of an LV Authorised person on site, including planning, documentation and implementation with a strict adherence to safety protocols.
* This role requires the willingness of providing holiday cover and overtime support within the team and occasionally other sites within the region.
* As part of this role, you will be required to handle confidential information and/or sensitive data in a professional manner and in line with existing Company processes and policies.
* Provide on-site remote hands/smart hands support for remote IT teams during incidents and requests including performing basic troubleshooting, equipment reboots, and component replacements (where authorised)
* Carry out physical IT tasks including cable management, hardware installs/moves, and connectivity checks
* Support cross-connects, console access, and power verification activities
* Assist with rack installation, cabling, and hardware deployment to optimise performance
What / who we're looking for:
* Multi-skilled Maintenance Engineer, with experience working within a critical, industrial or commercial environment.
* Completed electrical apprenticeship or similar - ideally with 18th edition wiring regulations.
* Basic IT skills, Word and Excel.
* Experience in some of the following would be very beneficial - L.V. switching, HVAC Systems, UPS Circuitry, Generators, BMS Systems, Fire Preventative Systems.
* Currently hold or able to obtain (eligible for) SC Clearance. For further info on this refer to our FAQ document on SC Clearance under the Documents section.
Pulsant offers:
* A supportive work environmentwith a focus on career growth, development, work life balance and well-being.
* A friendly, family-like atmospherewhere almost half of the team have been with Pulsant for 5+ years
* Benefitsinclude 5% pension, private healthcare, electric vehicle scheme, cycle to work scheme, free breakfast and snacks, Udemy license and more
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