Customer Repair Planner
Hull
GBP 30,130 : GBP 31,716 per year
40 hours per week : Monday to Friday : 8:00am to 5:00pm
We are looking for a Customer Repair Planner to join our team in Hull. In this role, you will be responsible for scheduling and managing operative workloads to ensure customer repairs are completed within agreed service timescales. You'll play a key part in delivering a high:quality service while helping to keep our customers safe and comfortable in their homes.
The role of Customer Repair Planner
will include:
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Plan and manage daily schedules to make sure responsive operatives are available, productive, and working in line with business and service requirements
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Coordinate and monitor scheduling systems, manage changing priorities, and use team resources effectively to meet agreed KPIs and contract targets
:
Deal with complaints and service issues in a calm and empathetic way, keeping customers informed about progress and outcomes
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Work flexibly with internal teams to manage workloads within agreed timescales and deliver the right outcomes for Sanctuary's customers
Skills and experiences:
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Working knowledge of call handling in a customer service centre environment
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Experience in an administrative role, including handling customer service enquiries and complaints
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A strong track record of working to deadlines and successfully prioritising a busy workload
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The ability to identify issues, analyse root causes, and put practical and effective solutions in place
About us
We provide in:house repairs and maintenance for a wide range of properties, as part of a not:for:profit organisation. We foster a diverse and inclusive culture. Our customers are at the heart of all we do, and colleagues help make a real difference to people's lives.
Our Benefits
As part of our commitment to making Sanctuary a great place to work, where your wellbeing is of genuine importance, we have developed an attractive employment package. The package recognises your contribution, supports your physical, mental and financial health and gives you the flexibility to tailor your employee benefits by offering:
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25 days annual leave (rising to a maximum of 30 days) plus public holidays
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A pension scheme with employer contributions from Sanctuary
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Life Assurance
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Employee Advice Service including counselling
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Cycle to Work scheme
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Voluntary health plans
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Employee discounts
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Wellbeing support and tools
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Employee recognition scheme
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Staff Networks, with a shared interest in inclusion, and who provide invaluable support to colleagues
:
GBP
30,130
per annum (rising to GBP
31,716
per annum after 12 months, subject to satisfactory performance)
View the job profile (if the link is unavailable the Sanctuary careers website)
Closing Date: Friday 22 May 2026
If youre unsure about any details, have questions about the role or want to discuss a need for adjustments, our fantastic talent team will be happy to help you : reserve the right depending on application numbers to close or extend the closing dates for positions; we would therefore recommend an early application.
View more detail about what it's like to work for our organisation, and what we offer on our Sanctuary careers pages at :
sanctuary/join:our:team
Inclusion is one of our core values. Our goal is to be a diverse, inclusive organisation where our people thrive and meet our customers' needs with fairness and empathy. We know having a range of ideas and opinions makes a difference. We encourage and welcome applications from people from diverse backgrounds to support this missi