Overview
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Working Hours
40 hours per week: Monday to Friday, 8am to 5pm.
Location
Cardiff University.
Purpose And Objectives Of The Role
The Contract Manager (CM) is the Manager of the Contract and covers any and all of the associated areas in ensuring we not only deliver a first class service to the client but that we do this by controlling costs and making sure that the contract maintains the expected level of profitability to the company.
The Contract Manager shall be responsible for ensuring that the service delivery is fully in accordance with the Customers requirements. The Contract Manager shall be technically qualified, experienced in managing large multi-disciplinary maintenance services and proficient in communication and organisational skills.
Main Duties And Responsibilities
* Ensure contractors and service partners are performing to the required standards of service and customer care
* Ensure the strict application of governance and value for money processes for all works completed.
* Lead, mentor, and motivate a multi-disciplinary team, providing clear direction and guidance to staff at all levels to ensure high performance.
* Ensure the Engineering teams comply with all statutory, client and company policies and procedures relevant to the contract deliverables including all QSHE processes.
* Build the client relationship and be a point of escalation for any service performance issues or customer complaints.
* Make operational systems judgements and decisions based on good engineering practice and essential service requirements, to ensure continuity of service.
* Liaise with Site based maintenance staff, sub-contractors and other site based operational departments to ensure good communications.
* Take the lead and ensure there is a full and sufficient handover from the Commercial Team to Operations covering all aspects.
* Cultivate a positive, productive, and collaborative working environment that promotes staff development, engagement, and retention.
* Full P&L accountability for all maintained university properties.
* Attend any identified training required to maintain the existing safe working practices and environment.
* Promote and follow up on new business opportunities in line with the company growth plan.
* Contribute to and support new business sales and marketing campaigns related to the industry.
* Expected at their own expense to complete all specific manufacturer approved training as necessary to effectively manage and competently maintain fabric, systems, assets, and services incumbent to and dependent upon the services being maintained.
* Generate income through organic account growth to achieve or exceed agreed financial performance targets.
* Build and develop collaborative relationships with colleagues, key customers, contractors and stakeholders.
* Ensure best practice processes are in place and effectively followed by teams for all planned, reactive and minor works activities.
* Development of performance measurements and monthly reports through our CAFM system.
* Day to day management of the Engineering Team including on their daily operational and maintenance duties and responsibilities.
* Responsible for ensuring shift patterns are adhered to and communicated to onsite team.
* Play an integral part in the Contract Renewal process to identify issues, replace poor performing subcontractors.
* Identify any undersold contracts and address with the Commercial team / Senior Management to agree a solution.
* Develop and maintain strong relationships with key client stakeholders to ensure that their needs are met and that the service delivery meets or exceeds expectations.
* Ensure that the aged debt on a site does not become unreasonably overdue for payment. Liaise with Credit Control and identify reasons for late payment, resolve internally with the business support teams or contact the client to discuss/resolve issues.
Seniority level
* Mid-Senior level
Employment type
* Full-time
Job function
* Management and Manufacturing
Industries
* Construction
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