Who are we? Howden is a collective – a group of talented and passionate people all around the world. Together, we have pushed the boundaries of insurance. We are united by a shared passion and no-limits mindset, and our strength lies in our ability to collaborate as a powerful international team comprised of 18,000 employees spanning over 100 countries. People join Howden for many different reasons, but they stay for the same one: our culture. It’s what sets us apart, and the reason our employees have been turning down headhunters for years. Whatever your priorities – work / life balance, career progression, sustainability, volunteering – you’ll find like-minded people driving change at Howden. The Role As a Claims Technician, you will play a key role in supporting the claims process by providing technical and administrative assistance to the team. This is an entry-level, training-focused position ideal for someone looking to start a career in insurance. You will work under direct supervision during your probationary period, gradually building your knowledge and skills in claims handling and insurance operations. You will be responsible for ensuring accurate and timely processing of claims, maintaining up-to-date records, and supporting senior colleagues in delivering a high standard of service to clients and stakeholders. This role offers a strong foundation for professional development within the insurance industry. What You’ll Be Doing Coordinating claims under supervision, including setting up new notifications and maintaining accurate records. Reviewing and acknowledging new claims, and assisting in advising underwriters and clients. Providing administrative support to ensure efficient claims' processing. Managing assigned tasks and contributing to team projects as the need arises. Ensuring compliance with internal policies, procedures, and regulatory requirements. Supporting the collection and processing of fees and other relevant data. Maintaining effective communication with internal teams and external clients. Identifying and escalating issues or risks to senior team members. Keeping up to date with legal, regulatory, and industry developments. Participating in personal development activities and supporting team learning. Who We’re Looking For Some experience in an office environment is helpful, but not crucial. Curiosity about starting a career in insurance; prior insurance knowledge is a plus. A good standard of literacy and numeracy. Strong communication skills—written, verbal, and interpersonal. Computer literate with the ability to learn new systems quickly. Organised and able to manage time optimally to meet deadlines. Detail-oriented with a proactive and analytical mindset. Able to work independently and as part of a team. Professional, ethical, and committed to continuous learning. A-level education (grades A-C or equivalent) preferred; willingness to pursue professional qualifications is desirable. What do we offer in return? A career that you define. At Howden, we value diversity – there is no one Howden type. Instead, we’re looking for individuals who share the same values as us: Our successes have all come from someone brave enough to try something new We support each other in the small everyday moments and the bigger challenges We are determined to make a positive difference at work and beyond Reasonable adjustments We're committed to providing reasonable accommodations at Howden to ensure that our positions align well with your needs. Besides the usual adjustments such as software, IT, and office setups, we can also accommodate other changes such as flexible hours* or hybrid working*. If you're excited by this role but have some doubts about whether it’s the right fit for you, send us your application – if your profile fits the role’s criteria, we will be in touch to assist in helping to get you set up with any reasonable adjustments you may require. *Not all positions can accommodate changes to working hours or locations. Reach out to your Recruitment Partner if you want to know more. Permanent