Closing Date 2025-10-06 Metering Operations Support Location: Hybrid working, Worthing Perm/FTC: Permanent Hours: 37 hrs Salary: Up to £31,000 based on experience Join the Smart Metering Revolution at Southern Water! Are you ready to make a real impact on the environment and customer experience? Southern Water is on a mission to transform how we manage water — and we need passionate, detail-driven professionals to help lead the way. Smart Metering is more than just technology — it’s a game-changer. By helping us reduce water abstraction and carbon footprint, it empowers our customers to take control of their water usage and helps us detect leaks faster than ever before. This brand-new role is your chance to be at the heart of this transformation. Reporting to the Metering Operations Team Lead, you’ll work closely with our Customer Service teams and our Alternative Metering Service (AMS) Partner to ensure every meter installation meets the highest standards. What You’ll Be Doing Auditing metering jobs for accuracy and compliance Resolving operational exceptions and anomalies Driving process reviews and continuous improvement Creating and delivering training to upskill internal and external teams Supporting escalations and complex issue resolution Monitoring third-party performance and fostering collaboration Using data to uncover trends and inform decisions Championing service quality and operational excellence What You’ll Bring A strong background in customer service operations (utilities experience a plus!) Sharp attention to detail and a knack for solving problems Excellent communication and stakeholder management skills Confidence working with data and making informed decisions Experience supporting third-party partners and driving performance A proactive mindset and adaptability in a fast-paced environment Essential Skills & Experience Proficient in Microsoft Office Suite Experience in data processing and customer service Proven success working with third-party vendors Desirable Knowledge of metering technologies Background in the utilities industry Why Join Us? At Southern Water, we’re not just installing meters — we’re building a smarter, greener future. If you’re passionate about sustainability, innovation, and customer satisfaction, we’d love to hear from you. Apply now and be part of something bigger. LI-Hybrid LI-HC1