ABOUT US
University Arms is a 192-bed design‑led Hotel situated in the heart of Cambridge, United Kingdom. Overlooking Parker’s Piece is the Hotel’s quintessentially British Restaurant and Bar Parker’s Tavern, Library Lounge, and beautiful 272 square metre wood panelled Ballroom.
Opened in 1834 as a Coaching Inn, University Arms is Cambridge’s oldest Hotel. For 180 years, the Hotel was added to, updated, and modernised in line with the age; however, it was the reopening in 2018 after a four‑year £80m full renovation that really positioned the Hotel. It is now Cambridge's 'go to’ destination, alluring visitors with the promise of a sense of modern luxury.
WHAT WILL YOU BE DOING
As Reception Supervisor, you will be totally guest-focused by consistently delivering excellent service with an informed, friendly, and effective approach. You will ensure the smooth running of the Reception Desk, whilst achieving maximum revenue and guest satisfaction.
THE DUTIES
* Lead and inspire the reception team to deliver outstanding service at every guest interaction.
* Greet, assist, and manage guest arrivals, departures, and special requests with warmth and professionalism.
* Take ownership of guest feedback, resolving issues quickly and effectively to guarantee satisfaction.
* Oversee daily front desk operations, including scheduling, training, and performance management.
* Coordinate with other departments - housekeeping, F&B, and maintenance to ensure guest needs are met promptly.
* Maintain a polished, welcoming reception area and ensure all operational standards are met.
* Monitor and improve processes to enhance efficiency, service quality, and the overall guest experience
WHAT ARE WE LOOKING FOR IN YOU
* Hotel Front Office Supervisory experience.
* A natural leader with excellent communication and organisational skills.
* Passionate about hospitality, guest satisfaction, and team development.
* Confident, proactive, and able to make decisions with a focus on positive outcomes.
* Detail‑oriented, with a commitment to maintaining high standards across all areas of the hotel.
THE PERKS
As well as the opportunity to work with a fantastic team in an exceptional property, the position comes with:
* Competitive salary
* Free meals on duty
* Uniform
* Team Member Incentives
* Team Member Parties
* Room and F&B discounts across the Marriott portfolio
* Refer a friend – who do you know who could be interested in a new role? When they are placed, you could earn up to £400 for referring them!
RIGHT TO WORK
In line with the requirements of UK immigration legislation, all applicants must be eligible to live and work in the UK. Documentary evidence of eligibility to work will be required from candidates as part of the recruitment process.
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