Overview
An exciting opportunity has arisen to join our clinical administration team in the role of Patient Administration Coordinator, based at Pilgrims Hospices in Ashford. Working in conjunction with the Team Leader, you will provide high level, site based administration support to a multi-disciplinary clinical team, maintaining efficient systems and processes relating to patient care across our inpatient units and community.
Responsibilities
* Liaising and be a first point of call for patients, carers and volunteers who contact the Hospice
* Supporting the inpatient wards to ensure that are appropriately resourced at all times
* Ensuring accurate entry of information onto the patient database and timely production of administration for on-site meetings
* Working flexibly to ensure that all queries and administrative requirements are dealt with quickly, efficiently and when necessary, sympathetically
* Continuing to coordinate the processes post-death for a patient, including the issuing of death certificates and cremation papers
Working Arrangements
This is a full-time role (35 hours per week) and is based at Pilgrims Hospice Ashford. Working days will be between Monday and Friday, with work patterns being between 8:00AM - 16:00PM or 09:00AM -17:00PM. You will be provided with on-site parking and subsidised meals during your work day.
To be successful in this role
* Have significant relevant experience in an administrative role ideally within a healthcare or charitable organisation.
* Be fully IT literate, particularly in the use of databases and Microsoft Office applications.
* Be organised and able to demonstrate high standards of verbal and written communication and have the ability to project empathy as require and at times deal with matters of a sensitive and at times distressing nature
* Be able to work effectively with minimum supervision, supportively in a team environment and at times under pressure
About Pilgrims Hospices
As an award-winning employer, Pilgrims provides end of life care services to patients and their families across east Kent. Our commitment is to provide open, compassionate care and expertise for patients and their families - both in the community and in-patient units. We recognise that our workforce is integral to the delivery of our Vision and our organisational and charitable aims. Pilgrims Hospices continues to create a highly skilled, motivated, engaged and healthy workforce by providing an environment where staff and volunteers feel highly motivated to perform their roles to a consistently high standard, and actively role model our organisational behaviours and values. They form our CODE, which guides us in our daily working and decision making.
As an Employer of Choice we are committed to supporting our employees and volunteers through both a holistic benefits package, and through wellbeing and work/life balance. Our hospices offer:
* 26 days annual leave, plus all public holidays
* Free onsite parking
* Financial discounts, provided through the Blue Light Card Membership Scheme
* Standard Life Workplace Pension. Those joining us from the NHS may retain eligibility to membership of the NHS pension scheme
* Subsidised meal
* Access to Dover Counselling Services
* Friendly and highly professional working environments alongside passionate people
* Opportunities for professional development through a range of extensive learning
Benefits and Additional Information
* Pay: £23,619.00 per year
* Company pension
* Cycle to work scheme
* Discounted or free food
* Enhanced maternity leave
* Free parking
* Health & wellbeing programme
* Life insurance
* On-site parking
* Sick pay
Job Details
* Job Types: Full-time, Permanent
* Schedule: Monday to Friday
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