Hours: 30 hours per week At St Luke’s Hospice, our Ward Clerks play a vital role at the heart of the Inpatient Centre. You’ll be the first friendly face people see, the organised mind behind the scenes, and a key support to our clinical teams, making a real difference every single day. What you’ll do Welcome patients, families, visitors and professionals with warmth, compassion and professionalism Manage phone, email and face‑to‑face enquiries sensitively and efficiently Keep patient records accurate and up to date using hospice systems (including SystmOne) Support admissions, discharges and daily referral meetings Coordinate communication between wards, departments and external agencies Liaise with transport services, funeral directors and healthcare partners Support volunteers and promote hospice fundraising activities Provide essential admin support to nursing and medical teams Who we’re looking for You’ll be: Warm, empathetic and confident dealing with sensitive situations Highly organised with great attention to detail A strong communicator who enjoys working as part of a team Comfortable using IT systems and handling confidential information Aligned with St Luke’s values and committed to inclusive, compassionate care Healthcare or admin experience is helpful, but your attitude, empathy and willingness to learn matter most. Our Commitment to Equity, Diversity & Inclusion (EDI): The job-holder can expect to work in a space that is free from barriers and attitudes that are free from prejudice: We seek to employ, engage with, and care equally for all we encounter; striving to make our employment, volunteering, events and services free from barriers, and our attitudes free from prejudice, and treating everyone as a unique individual, providing the best experience that we can for each person. Our values embody our way of working, they are Caring, Respectful, and Pioneering. Working for St Luke’s offers a real opportunity to make a difference to local people. The Organisation St Luke’s is an organisation that is dedicated to enhancing the wellbeing and quality of life of all those affected by a terminal illness in Sheffield. Our purpose is to give patients and their families the high-quality care they need, treating each person as a unique individual. We promise to listen to their wishes and choices, tailoring our care and support so they can make the most of every day. We work with others to champion improvements in end-of-life care, in Sheffield and beyond. Everyone who works at St Luke's makes a difference. St Luke’s plays a key role in helping terminally ill people in Sheffield and you could join the team that makes St Luke’s so special. Proud member of the Disability Confident employer scheme Disability Confident About Disability Confident A Disability Confident employer will generally offer an interview to any applicant that declares they have a disability and meets the minimum criteria for the job as defined by the employer. It is important to note that in certain recruitment situations such as high-volume, seasonal and high-peak times, the employer may wish to limit the overall numbers of interviews offered to both disabled people and non-disabled people. For more details please go to Disability Confident .