Customer Service Prestige Brands
£27,000 - £28,000 per annum
40 hours per week Shift pattern between 7am-11pm
My client is recruiting a newly formed team to support several prestige brands delivering a premium customer service experience
The ideal candidate will have excellent Customer Service/Inbound Telephony experience as well as being able to develop the existing customer relationships. As a Customer Service Executive, you will demonstrate excellent knowledge of the product and brands (training will be provided).
Responsibilities include but not limited to:
* Resolve customer issues from initial first conversation.
* Answer any customer questions with ease and professionalism
* Be able to explain what has happened and what you have done to resolve this.
* No customer cases to be open any longer than 24hours
* All Web chats to be closed within 2 minutes of ending the chat.
* Show you take ownership and do the work for the customer, continue to track their order if it is stuck at customs.
* Have a positive attitude.
* Free thinking and good conversational skills allowing you to point the customer in the direction of an alternative or add on items should what they want not be available.
* Use open, honest and friendly language when talking to customers
* Achieve a minimum of 95% on all quality scores
* Understand what is expected of you when interacting with a customer and being able to demonst...