Role: Deputy IT Manager Location: Birmingham Salary: £45,000 - £55,000 An experienced Deputy IT Manager is sought to support the delivery of IT strategy, infrastructure, and cybersecurity across a growing organisation. This hybrid role combines hands-on technical expertise with strategic leadership, supporting day-to-day operations while driving continuous improvement and contributing to digital transformation initiatives. Key Responsibilities Deliver 2nd/3rd line support for hardware, software, and infrastructure. Maintain on-premise systems and support their digital transformation project to migrate to the cloud. Implement and monitor cybersecurity measures and ensure compliance. Support Microsoft Dynamics NAV, general applications, and IT hardware. Contribute to IT policy development, process improvement, and project delivery. Partner with internal stakeholders to deliver business-aligned IT solutions. Liaise with third-party vendors and manage external IT relationships. Lead or contribute to IT projects and infrastructure upgrades. Provide mentoring to IT team members and support end-user training. Required Skills & Experience Competent experience in IT support (2nd/3rd line or MSP environment). Proficient with Active Directory, M365, Microsoft SQL Server and ERP support. Familiarity with servers, switches, desktops, laptops, and IT ticketing systems. Strong communication, problem-solving, and analytical skills. Full UK driving licence and access to own transport. Desirable Experience in FMCG or manufacturing Cisco switch management, SANs, VMware or Hypervisor experience Supervisory or team leadership exposure