Help us make a big green dent in the universe. Octopus Energy Services is spearheading the transition to greener, cheaper energy through the installation of in‑home technologies. When something’s not quite right after installation, we’re the team that rolls up our sleeves and sorts it.
About the Role
As a vital point of contact for customers, our Operations Support team delivers the outrageous experience Octopus Energy customers love and expect.
Responsibilities
* Customer after‑install support – the first point of call to get issues sorted.
* Multi‑channel support – respond to customers across calls, emails, internal channels and social media.
* Field engineer coordination – when site visits are needed, coordinate with on‑the‑ground teams.
* Manufacturer collaboration – identify remote fixes and know who can resolve issues.
* Smart tariff assistance – help customers get the best out of smart tariffs and technology.
* Communication and transparency – keep customers informed, reassure them and confirm progress.
* Ownership and resolution – acknowledge mistakes, make it right and, where needed, offer appropriate compensation.
* Technical clarity – explain complex technical issues in plain language so customers understand their product.
* Champion low‑carbon technology – enhance the overall experience and increase confidence in home technology.
Qualifications
* Exceptional communication skills that leave customers feeling good.
* Can‑do mindset and excellent problem‑solving – think on your feet and act quickly.
* Empathy for customers with busy lives.
* Proven track record of delivering excellent customer experience.
* Strong coordination skills under time pressure.
* Tech‑curious and passionate about low‑carbon technology.
* Autonomous decision making and proactive action.
* Start‑up / entrepreneurial mindset and adaptability to a fast‑moving business.
* Continuous personal and business improvement focus.
* Experience managing technical customer interactions.
Benefits
* Salary: £27,300
* Hybrid work – alongside on‑site support.
* Share options in Octopus Energy Group.
* Flexible hours – 8 am – 8 pm Mon – Sat, 10 am – 6 pm Sun.
* Future cross‑product support – heat pumps, solar, smart tariffs and more.
Equal Opportunity
Octopus Energy is an equal opportunity employer. We do not discriminate on the basis of any protected attribute and are committed to providing an inclusive work environment for everyone.
Apply
If this sounds like you, we’d love to hear from you.
#J-18808-Ljbffr