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Information Technology Service Delivery Manager, Warrington, Cheshire
Client: KnoWho
Location: Warrington, Cheshire
Job Category: Other
EU work permit required: Yes
Job Views: 4
Posted: 31.05.2025
Expiry Date: 15.07.2025
Job Description:
Position: Service Delivery Manager
Location: Liverpool (hybrid)
Salary: Up to £60k
Our award-winning client is seeking an experienced Service Delivery Manager to join their forward-thinking business. This role is ideal for an ambitious and enthusiastic professional capable of advancing the company's objectives. It involves significant responsibility and a broad scope of duties.
Key Responsibilities include:
* Leading and mentoring Support and Project/Pre-Sales staff, ensuring accountability for service quality and adherence to processes.
* Improving service delivery systems for efficiency and cost reduction while maintaining or enhancing client satisfaction.
* Managing Incident, Request, Change, and Escalation processes with high performance and accurate reporting.
* Liaising with clients to manage expectations and resolve escalated issues, ensuring total client satisfaction.
* Maintaining team motivation and low staff turnover.
* Contributing to business strategy as part of the senior leadership team, working closely with the Operations Director.
The ideal candidate will be self-driven, responsible, possess excellent communication skills, and have a proven track record in delivering successful IT support and projects in a private sector environment. A full, clean driving license is required.
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