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Store Management Role
Make your part of GO a great place to shop and work through effective leadership and management of your store or defined business area. Motivate and coach store teams to deliver service with customers at the heart, through exceptional store standards and highly engaged colleagues.
Responsibilities:
* Support the Store Manager in leading and motivating a high-performing, engaged team.
* Create a culture of exceptional customer service to ensure our store teams win customers for life by exceeding expectations.
* Develop store teams through internal development programmes to support future talent and career pathways.
* Uphold a safe and compliant environment for all colleagues and customers.
* Deliver financial results in line with or above company targets.
* Support other retail management duties as required.
* Act as the point of contact in the manager’s absence.
* Provide excellent customer service, addressing inquiries and resolving complaints professionally.
* Manage day-to-day operations, including opening and closing procedures.
* Support cash management tasks, such as processing transactions and reconciling tills.
* Participate in hiring, onboarding, and training new employees.
* Provide feedback and coaching to improve colleague performance.
* Assist in maintaining colleague schedules for proper coverage and productivity.
Role Objectives and KPIs:
* Contribute to achieving or exceeding monthly sales targets.
* Drive all additional KPIs including Units, Conversion, ATV, UPT.
* Achieve upselling or cross-selling targets.
* Maintain a high Net Promoter Score.
* Ensure stock accuracy during store audits.
* Ensure all new colleagues complete mandatory training.
* Maintain employee satisfaction and engagement survey results meeting or exceeding benchmarks.
* Help keep operational costs within budget.
Skills and Experience:
* Strong coaching, mentoring, and team-building skills that drive performance.
* Clear, confident, and motivational communicator with excellent verbal, listening, and written skills.
* At least 2 years of management experience, preferably in a similar retail environment.
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