About the apprenticeship
Duties
•Responding promptly to user and internal IT team enquiries, resolving a wide range of technical problems.
•Providing day-to-day maintenance of IT servers and associated software.
•Creating and maintaining accurate documentation for supported systems and software, ensuring accessibility for all IT team members.
•Managing IT issues in line with established standards and procedures.
•Overseeing the firm’s IT assets, including inventory management, labelling and secure disposal.
•Diagnosing and resolving issues across the firm’s IT infrastructure, including printers, telephone systems, PCs and servers.
•Supporting project-based work from planning and design through to implementation, support and evaluation.
•Monitoring and maintaining the firm’s backup solutions, ensuring reliability and swift issue resolution.
Additional information
We are looking for the successful candidate to start working in this role in January 2026. They will then be able to join the Apprenticeship scheme in September 2026 ( This is when the successful candidate will enrol for the course in college).
Requirements
Qualifications
GCSE English and Maths, A-C•Have a real interest and passion for IT.
•Strong troubleshooting and diagnostic skills.
•Familiarity with server maintenance and backup solutions.
•Excellent communication and documentation skills.
•Ability to manage multiple tasks and prioritise effectively.
•A proactive approach to problem-solving and continuous improvement.
Skills
•Have a real interest and passion for IT.
•Strong troubleshooting and diagnostic skills.
•Familiarity with server maintenance and backup solutions.
•Excellent communication and documentation skills.
•Ability to manage multiple tasks and prioritise effectively.
•A proactive approach to problem-solving and continuous improvement.
Welsh language
Welsh spoken skills: No
Welsh written skills: No
If you are interested in doing an apprenticeship through the medium of Welsh or bilingually, please contact the training provider to find out if it is available.
Training provided
Training provider
Cardiff and Vale College
Qualification
IT Support Engineer
Disability confident
Is this employer disability confident: No
What is disability confident?
Disability confident employers are committed to offering equal opportunities for people with disabilities and health conditions.
Employer details
Quantum Advisory
Cypress House
Pascal Place
Cardiff
CF64 2TQ