Purpose of Role: To deliver a high-quality workplace experience across two key client sites, ensuring smooth operational delivery, exceptional service standards, and stakeholder satisfaction. The role demands a proactive, flexible approach to facilities coordination and customer engagement, working closely with internal teams, suppliers, and client stakeholders to maintain a professional, efficient, and welcoming environment.
Responsibilities
* Workplace Operations (Both Sites):
o Conduct daily floor walks, workplace audits, and quality control checks across customer-facing spaces and report all faults found through CAFM system reporting, following through to resolution.
o Oversee workplace storage solutions and manage building furniture inventories.
* Stakeholder Engagement & Communication:
o Act as the liaison between on-site stakeholders and the Facilities Management (FM) team.
o Prepare and distribute stakeholder communications as needed.
* Project & Event Support:
o Lead and support minor FM works projects, from reviewing quotes to execution and snagging.
o Assist with delivery of larger workplace projects including stakeholder coordination, contractor management, RAMS submission, approvals, and drawing updates.
o Coordinate and support internal site events and VIP visits to ensure a seamless experience.
* Health & Safety & Compliance:
o Support periodic service reviews to identify improvements and potential cost savings.
o Coordinate DSE assessments and action workplace adjustments as required.
o Promote and uphold health and safety procedures, fostering a culture of safety awareness across both sites.
Essential
* Proven experience in a facilities, workplace, or customer service coordination role.
* Strong interpersonal and communication skills - confident liaising with all levels of staff and contractors.
* Proactive, self-motivated, and capable of working independently across multiple locations.
* Competent with Microsoft Office (Word, Excel, Outlook, PowerPoint).
* Organised, detail-oriented, and able to manage competing priorities across two sites.
Desirable
* Health & Safety qualification (e.g. IOSH).
* Experience supporting or managing workplace/facilities projects.
Key Attributes
* Strong problem-solving skills and adaptable to changing situations.
* Calm, courteous, and professional under pressure.
* A genuine team player with a collaborative, "can-do" attitude.
* Demonstrates a commitment to always delivering excellent customer experience.
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