Customer Support Team Leader
Cardiff
£negotiable depending on experience
Are you looking to step into a role where you will support a market leading organisation known for delivering first class service and smooth project execution for major household brands?
Due to an internal promotion, the following role has become available to manage a team of Account Support Executives on a day to day basis. Working closely with the Customer Relations Manager, you will play a key role in ensuring exceptional service delivery, supporting a high value client base, and driving continuous improvement across the team.
The Role
* Lead and support the Internal Support Team on a day to day basis
* Deliver excellent service to clients both external and internal
* Monitor and achieve internal and external KPIs
* Coach team members through side by side sessions
* Support Personal Development Plans and team development
* Assist with recruitment, inductions, and probation reviews
* Ensure timely completion of documentation including month end invoicing
* Identify and implement process improvements
The person
* Previous team leader or supervisor experience (customer support/internal sales preferred)
* Strong coaching and people management skills
* Organised, proactive, and KPI focused
* Excellent communication and stakeholder management skills
In return
* You will be joining a well-regarded organisation known for reliability and operational excellence
* You will work with major national retail brands
* There is a supportive culture with development opportunities